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Wellesley Volkswagen

Wellesley, MA

Overview
Employees
Reviews
Vehicles
4.9
3,903 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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231 Linden St.

Wellesley, MA

02482

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Showing 3,903 reviews

April 29, 2023

Eric was great to work with and very professional. I highly recommend him if you are looking to lease or buy a car. More

by kate.ostrovsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Tonkonogy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2023

I wouldn’t recommend Drew or Wellesley VW to anyone. I brought my 2008 Rabbit in for service a few days ago. There are some issues that need immediate work, but the prices Drew presented to me were noth More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jens Albrecht
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ricci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
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May 02, 2023 -

Wellesley Volkswagen responded

Unfortunately, Gerard - the condition in which your 2008 Rabbit is in, requires a decent amount of repairs. Out of what you listed - let’s review. To start, it was a clerical error on my part for the cost of the front two Continental Tires - what I marked down on your copy as $940 was the Control Arm Brackets - that of which were split/worn over time - the cost of two tires to replace are $450 with a Four Wheel Computerized Alignment being listed at $160. My apologies for that. In regards to the Control Arm Brackets, I had mentioned to you that they could wait and that it was not necessary to immediately replace them. As for the Tie Rods - I did inform you that though we recommend replacing both at the same time - only one side needed to be replaced due to the left-side boot being torn and leaking - a cost of $815 was provided to you for that. The choice is always yours on ANY of our recommendations. The Oxygen Sensor that you state RockAuto has for $50 - which I am sure to be possible; is aftermarket & non-VW OEM. We do not source aftermarket parts due to the consequences/issues that can arise from them; potentially costing you even more money in the long-run. Faults were stored for this exact part. I made sure you had the understanding that this was TO START; as we would have to clear the faults and perform testing to ensure nothing else returned for fault codes. A prime example of how upfront and honest we chose to be with each and every customer to ensure you’re aware of the situation & repairs at hand. I’m unsure what Exhaust Clamp you found online - your $15 mention that it costs can only be assumed to be aftermarket - do-able but again, we only work with VW OEM parts. A price sure to not have labor/tax factored into it - same as the Oxygen Sensor. Finally, upon inspecting your vehicle, with a concern that you had the Power Steering Light indicator on - we found the Power Steering Rack Wires to be heavily corroded causing interference in connection to the Power Steering Rack itself - this is a repair that is methodical and takes roughly 2-3 hours to complete alone. By stating we treated you “less than” is ludacris. Our Sales & Service Team, treat every and all customers with the same respect & service as the next. I took the time to narrow down what we felt was more prominent to replace versus what could wait - there was not once I indicated everything HAD to be done. The total of all repairs came to $5050 - Items that were indicated to be more urgent than others came to $2550. My recommendation was to move on from the car and to not invest the money - another example of the honesty we pride ourselves in; you then proceeded to speak with Sales. Typically, there would be more than a single hour of diagnostic charges for the concerns in which we brought your car in, only charging one hour of diagnosis would be considered more than fair to most. The email in which you sent to our Sales Consultant, Jens, with more than insulting language in it - to a point in which was almost threatening - is not a customer we choose to have here. I apologize as though you feel our prices are high but as you can see by our other online reviews; we are a reputable dealer - one in which has a loyal customer base based on fairness in pricing, honesty and quality for service provided by both Sales & Service. All the best, Drew Ricci Assistant Service Manager Wellesley Volkswagen Inc (781) 992-5455

April 27, 2023

I recently leased a 2023 Atlas from Wellesley Volkswagen. Jens Albrecht and his team were excellent to work with, the entire process with simple and quick. I had been looking for a vehicle for a while and vi More

by BMR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jens Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Murphy
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April 27, 2023

We bought our second VW from Andreas in April (our first VW was in 2017 also from Andreas), and we are always pleased with our experience at Wellesley Volkswagen. Andreas is our favorite! He always treats u More

by FrancineH
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2023

I always enjoy going into the dealership. Sam always helps me, and everything is done exceptionally well. More

by STEPHENSAGAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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April 26, 2023

Long time 30 year customer for both purchas and service - always first class and attentive service experience. More

by ATKINSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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April 25, 2023

A very dependable dealer. The staff is knowledgeable about all the aspects of repair to the vehicle. The work done is accurate and fairly priced. More

by billc508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2023

This was my first time bringing my VW to Wellesley and it was a pleasant experience. Drew kept me posted while I waited for my car to be serviced. More

by MODONNELL8
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2023

Great experience. Highly recommend Eric in Wellesley. Very knowledgable and worked with us to get us a great car More

by Jenningssan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Tonkonogy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 22, 2023

Kevin Mullin is great to work with. Great customer service. I have purchased two cars from him. Very happy. More

by essigdavid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Mullin
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