Wellesley Volkswagen

I was contacting VW dealerships around my area to find out more about the car I thought I wanted, to test drive it and to discuss pricing. I contacted Wellesley VW through an online form, and Scott respo out more about the car I thought I wanted, to test drive it and to discuss pricing. I contacted Wellesley VW through an online form, and Scott responded to it in an exceptionally timely manner. His response was more informative than any other dealer I had heard from and was absolutely no pressure. While the response from most dealers was focused on simply getting me to come visit without answering any of my questions, Scott let me know that what I was looking for might be hard to find, but that they would do their best. He had a few questions for me, which I answered, and he responded with a price range that we'd be looking at. This range became my base when I talked to other dealers, and all of them were much higher. I decided to go visit Scott in person. Meeting him was such a pleasant encounter. At this point, I had test driven the car elsewhere and was ready to talk price. They didn't have what I wanted right there, but Scott gave me a few options and broke down what each decision would mean. I decided on a car and Scott very carefully walked me through the price breakdown. While waiting for the car to arrive, Scott emailed me each time it got a step closer to their store. When the car arrived and I went to pick it up, we ran into a tiny bit of trouble (my fault) and Scott handled it quickly and professionally. His main concern that day was getting me into my new car and making sure I was happy. Anthony was also very helpful that day and explained all finance related items clearly and without pressure. Scott then took the time to show me how everything on my new car works, even though it was well past the time he was scheduled to leave that day. I was a new customer to them, but I am now definitely a customer for life. More

I've had VW's for over 10 years and have really loved working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond working with Wellesley VW. This particular time I had a regular service schedule and needed my windshield replaced, they truly went above and beyond. Not only did Jamie schedule the 3rd party to come fix the windshield but he worked with my insurance company to make sure it was covered and I was not charged. Mike also went above and beyond with the regular service, explained absolutely everything and let me know of upcoming service I should plan on. This service team is actually a factor in my deciding what kind of care to get when my lease is up! More

I have been dealing with Wellesley Volkswagen since the 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consi 1960's. I think that under this current ownership team, they have assembled a fantastic service team. I deal primarily with Ian Bray, and Ian consistently goes above and beyond my expectations when servicing my Golf TDI. I cannot state how helpful everyone is in their service department. When necessary, Ian qwill escort me to the service area where my vehicle is beibng serviced to show me and consult with the technicain about something they have discovered or which may need correction in the near future. They provide the option to me to defer or have the item fixed during that visit. This is especially helpful since many times they have to 'undo' things again that are current apart for the current service, so in the long run, my repair costs are less overall. This is what exceptional customer service is all about. I will not hesitate using them for my VW service, nor would I hesitate to recommend them to others. More

I am a exisiting customer at Wellesley Vw. I own an I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with I am a exisiting customer at Wellesley Vw. I own an older Volkswagon that is somewhat problematic. When I arrived at the dealership and spoke with the Asst. manager Michael Domings he put my mind at ease the all the work would be completed in a timely manner. This was more than true. Michael not only diagnosed my car but made arrangements for me to have a rental car waiting. I can say when owning an older model car I sometimes worry about the work being done honestly and at a reasonable price. I felt my trip to Wellesley VW was pleasant and stress free. I would refer to anyone looking for a dealership with friendly, knowledgable employees to Wellesley VW. More

This review is for the PARTS DEPT at Wellesley. I was in need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a mino need of an extra storage drawer to go under my seat (an uncommon part) which Dave was able to quickly track down and order for me. Aside from a minor snafu with their email system, the service was excellent. Even better, their price came in lower than the best web price! Way to go Dave! More

I have bought several cars from this dealer and have nothing but positive experiences each time I've purchased or leased a new car. My salesman John was great.He was low key, extremely knowledgeable a nothing but positive experiences each time I've purchased or leased a new car. My salesman John was great.He was low key, extremely knowledgeable about the product and made buying the car a very pleasent experience. Finacing, etc. was a breeze and the whole car buying experience took about 3 1/2 hours and I left with a new car. The service department is also great. I live in Charlestown and almost always use the Wellesley VW....driving 25 minutes is always worth it. If you want a VW, this is the dealer to use. More

Our sale was very quick and easy. We found Aurelio very professional, friendly and helpful with a great sense of humor. We bought the car on a Sunday and were able to pick up Monday evening, in spotless co professional, friendly and helpful with a great sense of humor. We bought the car on a Sunday and were able to pick up Monday evening, in spotless condition. With respect to questions, Aurelio was diligent and followed through on everything. We would definitely work with him and the dealership again. More

What a great experience. This my second vehicle from them and will continue to buy from them in the future. Scott took great care of us and I am very happy with my purchase. Dennis and Mike the Sales Manager and will continue to buy from them in the future. Scott took great care of us and I am very happy with my purchase. Dennis and Mike the Sales Managers were very helpful and gave us a great deal. Anthony, the Finance Manager was efficient, not pushy and answered all our questions on the paperwork. On a side note their service department is exceptional, Mike the Service Manager took great care of us on the first vehicle and I expect he will do the same on the next one. More

I came in looking for a Jetta Wagen TDI and they had the color and trim level on the lot. Everyone I dealt with at Wellesley VW was courteous and helpful. We received good explanations on everything. The color and trim level on the lot. Everyone I dealt with at Wellesley VW was courteous and helpful. We received good explanations on everything. They were very accommodating on when I could pick up the car as well. I would recommend to a friend. More

We leased a Tiguan with 4-motion that was advertised in the newspaper. The experience was very good in spite of being stressed about our current car breaking down the day before. We discussed the car that the newspaper. The experience was very good in spite of being stressed about our current car breaking down the day before. We discussed the car that we wanted and the salesman found one that fit the description and had it delivered to the dealership. We were treated graciously and never pushed to consider something that we did not want. We enjoyed Aurleio's relaxed sense of humor and genuine interest in answering all of our questions completely. More