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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,300 Reviews

1,300 Reviews of Wellesley Volkswagen - Service Center

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January 18, 2025

From customer service to courtesy ride given me a very good experience. Thank you so much. More

by alfredngan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

It cost nearly $25 to replace the battery in my key. Shouldn't be that expensive. More

by cjwilliamsii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

Wellesley Volkswagan always goes above and beyond to make their customers happy. Always have a great experience there. More

by DAVIDBROWNE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Great service. Service was performed within the timeframe specified. I waited in the customer lounge that had WiFi, tv, workstations and plenty of other seating. Ov More

by kmock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Karl and the Wellesley VW team are outstanding. 10/10 would work with them again. More

by Erik Mansur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Service was very quick. Karl was responsive and helpful. Would highly recommend VE service department. More

by LAURIECHOREV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Had a great experience at Wellesley Volkswagen. Every time I have gone in for service, they have been professional and courteous. Highly recommend. More

by jaypavo84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Fortunately, the recall service work was much quicker than I was expecting it to be. More

by gavinmcdonagh
Service Time
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

drew and the wellesley vw's service dept did a terrific job repairing my car! More

by RBROMFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Coe
January 02, 2025

I was not notified that I would need all my keys for the activation of my new fob. I luckily happened to have it, but I recommend the service team to be more proactive and notify customers of all requiremen More

by howefr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
3.0
This rating includes all reviews, with more weight given to recent reviews.
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