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Wellesley Volkswagen - Service Center
Wellesley, MA
1,307 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,307 Reviews of Wellesley Volkswagen - Service Center
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February 15, 2024
Alisha was very helpful. The work was done quickly. The service overall was very good. The work was done quickly. The service overall was very good. More
by robert_oneill
Verified CustomerEmployees Worked With
February 14, 2024
VW Wellesley has great customer service and a complimentary shuttle for convenience. I will definitely go back! complimentary shuttle for convenience. I will definitely go back! More
by dyespino
Employees Worked With
February 14, 2024
No issues, good communication. Liked the video that was sent, it was very helpful in understanding what was recommended. Liked the video that was sent, it was very helpful in understanding what was recommended. More
by syandow
Employees Worked With
February 14, 2024
Drew Ricci, Assistant Service Manager, was extremely helpful and pleasant right from my first conversation with him to arrange for service for my Tiguan. He answered all my questions for operating my ca helpful and pleasant right from my first conversation with him to arrange for service for my Tiguan. He answered all my questions for operating my car and was very patient. Also I am very pleased with all the service done on my car. More
by Sandy
Employees Worked With
February 09, 2024
Great experience all around. I really enjoyed the video review of my service by the technician. I really enjoyed the video review of my service by the technician. More
by bw1
Employees Worked With
February 08, 2024
Good experience, happy with the service and Karl is very helpful thank you very much! helpful thank you very much! More
by DACHAPONM
Employees Worked With
February 08, 2024
Drew especially attentive and knowledgeable. Walking- around video useless...marketing device? Good to see Andreas back. Walking- around video useless...marketing device? Good to see Andreas back. More
by CANDUJACK
February 05, 2024
Service in general is good. However, the speed is to slow. It takes 2.5 hours to do a regular yearly maintenance Also, when I do yearly maintenance, other dealerships would no However, the speed is to slow. It takes 2.5 hours to do a regular yearly maintenance Also, when I do yearly maintenance, other dealerships would normally do a free car wash, which is not done here More
by KNIGHTYANGDUKE
Employees Worked With
February 02, 2024
Drew's customer service was consistent from start to finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen to all my friends and family. More
by dwaskle1
Employees Worked With
February 02, 2024
Didn’t have the part that was needed despite having 1 week notice before the appointment. Waited for an hour before they informed me. Went home with no resolution. week notice before the appointment. Waited for an hour before they informed me. Went home with no resolution. More
by philoettgen
Employees Worked With
Not going to rate individuals , Bob Berfield
