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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,298 Reviews
Call Service Center (781) 237-3553

1,298 Reviews of Wellesley Volkswagen - Service Center

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October 02, 2023

Great customer service, positive attitude and excellent work! I would definitely return for service or sales, as I bought my car here as well. More

by jamaal.g.lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 02, 2023

Great service, timely and thorough. Samantha is friendly, helpful and knowledgeable. Would definitely recommend dealership! More

by HEIDi MCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
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October 02, 2023

Drew was so helpful and accommodating he really went above and beyond and created an exceptional experience. More

by Emilyhiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2023

Excellent service. Patient and fast efficient. Also providing rides when you need to go home in between. Highly recommend! More

by JATAOZZY777
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 27, 2023

Had a great easy experience. I was in and out very fast and had great customer service. More

by perrydap11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
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September 27, 2023

Convenient appointment. Knowledgeable service advisor. Work done on time at agreed price. And free shuttle service to my home! More

by T_WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 26, 2023

Had a very good experience, a perfect transaction. I would recommend this dealer very highly. More

by BROOMER
Recommend Dealer
Yes
Employees Worked With
Eric Tonkonogy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2023

Great experience at VW Wellesley. Staff is always helpful. Sam was great... The dealership should have a restroom on first floor for handicapped customers. More

by BDODD0
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 25, 2023

Service was excellent. Sam was extremely helpful as usual and resolve the issue with my vehicle More

by DEMETRI2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 25, 2023

They know how to extract money from you Could have done better job completing services More

by JAMESPAGOUNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Ricci
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Wellesley Volkswagen responded

Good Morning James, When you state "They know how to extract money from you" - it is quite an irrational & contradicting statement that goes against your vehicles entire history with us. Most of ALL your repairs, apart from tire rotations & wiper blades, have been covered under warranty. In your most recent visit, we recommended to replace the Serpentine Belt - that of which was showing heavy signs of cracks/wear. You opted into replacement, the repairs were performed & a coupon was provided. We also found three out of four of your tires to be in need of replacement due to dry-rot/low tread - the right-rear tire was the only tire in good condition as it was replaced more recently - that of which we offered to bag up for you & have you bring home as a spare for the future. Since purchasing the vehicle in 2018 you have spent a total of $1,134.00 in the course of 5 years - that is $226.80 per year; a dollar amount that most would deem normal or even low in terms of upkeep with your vehicle. We apologize for any misunderstanding but we have created a strong reputation over the course of 30+ years for being honest, reliable and welcoming to all. We aim to be as competitive as we can with our pricing and do our best to lower costs for customers where we can. I left you a voicemail yesterday but have yet to hear back. Please feel free to reach out to me when you can. All the best. Drew Ricci Assistant Service Manager dricci@wellesleyvw.com (781) 992-5455

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