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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,298 Reviews
Call Service Center (781) 237-3553

1,298 Reviews of Wellesley Volkswagen - Service Center

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September 25, 2023

Had absolutely a great experience at VW Wellesley with Drew recently. He is professional, patient, and welcoming. More

by mei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 23, 2023

Dealer was able to replace a part that was on back order. This work was performed under warranty and to my satisfaction. More

by ANDI.LINDSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2023

We have been using Wellesley Volkswagen for a number years for service for our 2013 Passat. We keep coming back because they do an excellent job in keeping the Passat in great shape. More

by MKJKBATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 18, 2023

People be aware-CHEATERS! !!: truth in advertising is NOT practiced here. An oil change special for $89.99 turned out to be $145.43 after a 2.5-hour wait! More

by gatelev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Christ
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Wellesley Volkswagen responded

Thank you for speaking to me on the phone and allowing me to resolve this matter.

September 18, 2023

People be aware-CHEATERS! !!: truth in advertising is NOT practiced here. An oil change special for $89.99 turned out to be $145.43 after a 2.5-hour wait! More

by gatelev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Christ
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

gatelev responded

Thanks for your phone call earlier today and offer to mend the wrong. I accept the apology and your offer to mail me the check for the difference.

September 15, 2023

The Service department are Liars, thieves and cynics. Easy to blame others. Bad gas!! it’s the beat argument. More

by ROGERIOPAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Ricci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody, Bob Berfield
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Sep 15, 2023 -

Wellesley Volkswagen responded

Mr. Padilla, It is ironic you make these claims about us. Each & every other visit with us has been fully covered with no expense out of pocket to you. Though half our staff had no interaction with you, you chose to include & personally attack all of our characters. That is not a customer in which we will ever chose to have here. Regarding your appointment; this was our third-attempt to rid your vehicle of a reoccurring Check Engine Light - both attempts were covered through Warranty I might add. We decided it was best to reach out to the Engineers at Volkswagen for some further input into our investigations. What THEY recommended & in which we absolutely agreed was in need of performing; was a manual decarb of the intake valves. The reason be is due to the multiple, sporadic misfires at idle. Unfortunately, per Volkswagens Guidelines, a manual decarb of intake valves is NOT a covered component. Your issue lies with Volkswagen, not Wellesley Volkswagen. We can only do what we can, and in that do our best for every customer to help ensure their vehicles get back on the road in a timely manner with quality repairs that follow. I'd be more than happy to discuss this matter further or provide you with VW of Americas Warranty Guidelines Policy and/or phone number to express your concerns with customer care. Other than that, we will not allow false allegations to be made against us and will not tolerate slander to any of our employees. I hope your next dealership provides a better quality of service. All the best, Drew Ricci Assistant Service Manager (781) 992-5455 dricci@wellesleyvw.com

September 11, 2023

Great service as always. I’m very pleased with the service at Wellesley VW. We will be back. More

by DKBUCKLEY719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2023

Not only do they provide excellent service, but they are also a good team of individuals. Always nice to see their smiles! More

by MASAHITO SUGAWARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather at the reception, Samantha Briody
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September 08, 2023

Easy appointment. Service advisor Samantha was very knowledgeable and helpful. Free shuttle to my home was appreciated. More

by T_WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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September 07, 2023

Staff was great. They squeezed me in for a maintenance before I had to leave town on business. Always polite and accurate in the work. More

by billc508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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