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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,298 Reviews

1,298 Reviews of Wellesley Volkswagen - Service Center

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September 03, 2023

I have always enjoyed great service at this dealership. I highly recommend Wellesley Volkswagen and will continue to do business with them. More

by MROWEN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
September 01, 2023

Karl was very helpful with my service visit and explain and we made a plan for future service Thank you Karl More

by FRANK.MERCURIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Drew, Sam, Hannah, and the whole Wellesley team are the best! Thank you for providing such thoughtful and exceptional service. I have been a long time customer of Wellesley Volkswagen, and I only recommend More

by Username 10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody, Bob Berfield
August 28, 2023

Great, great, great, great, great great, great, great, great, great,great, great, great, great thanks More

by TNJCORPORATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Great service, with detailed explanation of what needed to happen and how much it would cost. More

by CALUNDST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
August 28, 2023

friendly, fast, easy to get in and out, extremely nice waiting area, dependable and reliable service More

by VWHARTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

I had called before coming in and was quoted a different amount for 65k service before a visit. At least 100 dollar difference. I asked why and he did not give me a clear reason. On the phone follow up to d More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl Christ
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Wellesley Volkswagen responded

Good Morning K, Unfortunately, it seems we have dropped the ball in your most recent experience with us. Though we do our best to make every visit perfect, we are human nonetheless. We always aim to provide quick, accurate and honest service no matter the occasion in which you bring your vehicle in for. We value your business and would like to resolve this matter at your earliest convenience. I cannot find any contact information associated with the review so please reach out to me directly when you can. All the best, Bob Berfield Service Manager (781) 992 -5457 rberfield@wellesleyvw.com

August 24, 2023

The dealership is conveniently located, clean, with comfortable waiting space and thoughtful offerings including coffee and water. More

by cburns1097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

The appointment was easy to be scheduled and the service was prompt and professional. Done earlier than initially expected More

by FBRASOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Your word is yes and reliable. Customer service is excellent. The person that did all the paper works is knowledgeable and has been a great help to me. I love that place. Be bles More

by EDINY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
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