Werner Mazda

Refusal of Warranty Service I purchased a 2024 Mazda CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditi CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditions have substantially impaired its use, value, and safety, including but not limited to: EV battery failure requiring towing and replacement within the first six months of ownership Repeated and prolonged failure of the MyMazda app climate control system following service Cooling system defects requiring radiator replacement Premature tire replacement at approximately 17,000 miles Ongoing loud noise and vibration when turning left Fuel or exhaust odor inside the cabin upon startup In October 2024, the vehicle failed to start and required towing. The EV battery was replaced. Following an oil change on December 27, 2024, the climate control feature in the MyMazda app stopped functioning. Despite multiple attempts to resolve the issue through the dealership, the problem remained unresolved until January 23, 2025, after Mazda Corporate confirmed an IT solution and the vehicle software was updated. On October 25, 2025, I brought the vehicle in for a windshield washer warning light, squealing brakes, and a recall. During that visit, Werner Mazda stated the radiator was cracked and required replacement. I was also told that all four tires needed replacement at approximately 17,000 miles. Although the tires were replaced at no cost, I was told I would need to pay a $129 alignment fee, which I declined. After this service, the vehicle developed a loud noise and vibration when turning left. On November 17, 2025, the vehicle was test-driven by the Service Manager, Dylan Gallagher, who stated that he did not have an explanation for the issue. Prior to that visit, I already had a scheduled appointment for November 24, 2025, for an oil change and to verify the recall, which was still showing as open on my account. During that visit, the oil change was completed, the recall was cleared, and a technician video was provided stating the vehicle was in excellent condition. Due to worsening noise, vibration, and a new fuel odor upon startup, I contacted Mazda Customer Service on December 26, 2025 and customer service rep, Starler scheduled a service appointment for January 2, 2026. Werner Mazda accepted the appointment and Dylan told Starler a loaner vehicle would be issued. At approximately 2:15 p.m. that day, I received a call from Dylan Gallagher informing me that the dealership would not be servicing my vehicle. When I asked why, I was told it was because I did not complete a survey after my prior visit and that, if I had, it likely would have been negative. I asked to speak with his boss and was denied. I was told I come come pick up my vehicle. When I returned to the dealership, I was handed my keys by Dylan and told that I could leave. No written explanation or repair documentation was provided. I was informed by Dylan that he had spoken with Eric and they agreed the vehicle would not be serviced. The vehicle remains under manufacturer warranty. Refusing to inspect or service a vehicle after accepting an appointment and issuing a loaner raises serious concerns under New Hampshire consumer protection and warranty laws. This refusal may be considered evidence of noncompliance with the manufacturer’s warranty obligations. I have notified Mazda Corporate and filed a complaint with the New Hampshire Attorney General’s Consumer Protection Bureau. More

Second time I have purchased a CX5 from Werner Mazda. .. Everyone was great! Would highly recommend! .. Everyone was great! Would highly recommend! More

Very helpful with all of the steps in purchasing a vehicle. Made the process stress free and quick. vehicle. Made the process stress free and quick. More

It was an easy experience car shopping with the guys at Werner Mazda. Kind people and reasonable. Werner Mazda. Kind people and reasonable. More

Great experience with the dealership team. Everyone was helpful, knowledgeable and respectful throughout the buying process A huge shoutout to Rob who was so patient and genuinely listened Everyone was helpful, knowledgeable and respectful throughout the buying process A huge shoutout to Rob who was so patient and genuinely listened to what I was looking for. He took the time to explain all my options, answered every question, and never made me feel pressured. I’d recommend Rob and the team for anyone looking for a stress-free buying experience. . . More

Great overall experience from the minute we walked in until delivery!! Jonathan was great! Would highly recommend! until delivery!! Jonathan was great! Would highly recommend! More

Werner made the car buying process SO easy! We were referred to Chris Peek and he is awesome! Upon arrival we were greeted by Rich, offered snacks and coffee and made comfortable until Chris wa We were referred to Chris Peek and he is awesome! Upon arrival we were greeted by Rich, offered snacks and coffee and made comfortable until Chris was available. Chris quickly got some information and we went out for a test drive! Throughout the whole process Chris went above and beyond to provide us with the best and most honest service. Ryan was super friendly and personable as well! We left happy and grateful for the service we received! We live over an hour and an half away but will make the drive just for the service! More

My experience with Werner Mazda is limited to the sales rep that assisted me. Mr. David Lee did an excellent job assisting me with the purchase of a used 2020 Toyota Tundra. He made sure all of the items n rep that assisted me. Mr. David Lee did an excellent job assisting me with the purchase of a used 2020 Toyota Tundra. He made sure all of the items needing attention prior to the sale were taken care of. It was my pleasure to deal with him. Unfortunately, the individual that processed the paperwork for the sale, sent me off without all of the necessary documentation for me to register my vehicle in Vermont. Thankfully, I called and spoke to a representative that was able to correct the problem by sending the missing documents to me by overnight delivery. More

I'm not sure who rich Hammond is. .. so hard to rate. My experience with staff was good, especially with Chris Peek, the sales rep who sold me the car. I'm happy about Werner Mazda's s .. so hard to rate. My experience with staff was good, especially with Chris Peek, the sales rep who sold me the car. I'm happy about Werner Mazda's service reputation and guarantee to repair minor paint chips and scratches. Sadly, the paint job on the vehicle is pretty deplorable... I"ve had my CX-5 for less than a month and the poor quality, thin paint is already scratched on the rear gate bumper from contact with a cardboard box. More