Werner Mazda

Excellent service department. Dylan did a wonderful job. Everyone that I interacted with at the dealership was personable, and professional. Dylan did a wonderful job. Everyone that I interacted with at the dealership was personable, and professional. More

What an amazing experience, I would recommended this dealer to anyone looking for a vehicle. Everyone I came into contact with was very nice and helpful . dealer to anyone looking for a vehicle. Everyone I came into contact with was very nice and helpful . More

Awesome service, at Werner mazda you will be well taken care of, trust me between Lorri, Dylan, Russ, Shannon you’re covered. Love Werner Mazda Zoom Zoom care of, trust me between Lorri, Dylan, Russ, Shannon you’re covered. Love Werner Mazda Zoom Zoom More

Everyone I have dealt with in the Service Dept. has been very personable and professional. I feel confident that my vehicle will be well taken care of when I had the keys over. The car wash after has been very personable and professional. I feel confident that my vehicle will be well taken care of when I had the keys over. The car wash after the service is completed is a nice touch. More

Recently purchased my 2nd Mazda from Werner Mazda- found the dealer to be honest and upfront. the dealer to be honest and upfront. More

I needed to replace a new alloy wheel (I curbed it! ) and Jake Eisan coordinated with the Service department to get a quick look and verify an exact part #, going above and beyond expectations. Dylan Ga ) and Jake Eisan coordinated with the Service department to get a quick look and verify an exact part #, going above and beyond expectations. Dylan Gallagher helped coordinate a reasonable future service date, based upon part delivery expectations and it worked out well. Shannon Fogarty kept me apprised throughout. Nicely executed, good team effort. Reasonable cost. More

Overall it was a nice experience. I would say a few things should be improved on. #1 The Receptionist did not even acknowledge me when I arrived and I waited over 5 minutes before fin I would say a few things should be improved on. #1 The Receptionist did not even acknowledge me when I arrived and I waited over 5 minutes before finally engaging her even though I was right in front of her at the desk. She wasnt on the phone nor dealing with another customer. #2 Rob was overall great. However, I think he should focus more on the customer at his desk ready to test drive and buy rather than taking on a sale call in (cold call). Also for people that live and are coming out of town to the dealerahip with an appointment time, the time shouldn't be attempted to be changed because more customers.came in. In this case, then perhaps another sales person could be utilized. Rob was friendly and very informative on the use of all the key and bluetooth features and in setting up Mazda app (even in the downpouring rain!l ) .Matt the finance guy was excellent and very efficient and helpful. More

This level of service / is second to none …. And perhaps / just one of the reasons, Werner is tops in New England …. Business’s are hard to run effectively / and top employees / are difficult And perhaps / just one of the reasons, Werner is tops in New England …. Business’s are hard to run effectively / and top employees / are difficult to keep …. { Werner seems to have solved / that little Mystery } !!!! More

Excellent very happy with my car sales man was helpful and friendly great place to buy a car and friendly great place to buy a car More

This was a very traditional car dealership experience. I thought the condescending treatment of the decision maker down the hall, with the salesmen walking back and forth for an answer to any of my reque I thought the condescending treatment of the decision maker down the hall, with the salesmen walking back and forth for an answer to any of my requests had gone away with the CD player. The salesmen, Joe, was a decent, honest guy caught in the middle. Eventually, I did decide to purchase the car, but almost walked out before signing because the interest rate they guaranteed me was suddenly a point higher (2.9 to 3.9% from Monday 4/14 to Wed 4/16). The Finance manager's response was "Mazda did that to us, they never raise rates mid month." Fortunately, he walked out to the "decision maker" down the hall, who actually came back with him and told me they will honor the rate negotiated (2.9%), but I had to back date the contract (and pay for two days of owning a car retroactively) .It was a reasonable compromise, but I was ready to ask for my plates back (on my trade-in) and call it all off. The car is wonderful so far. If you want an old-fashioned car buying experience, then Werner is your place. More