West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Steve was very helpful, polite, and informative. He noticed us walking around and came right up to help (I will also mention that the only other salesman that appeared to be free missed out on a sale b noticed us walking around and came right up to help (I will also mention that the only other salesman that appeared to be free missed out on a sale because he was taking a smoke break!) He maintained frequent contact with us during the entire transaction. Everything went smoothly, would recommend Steve and the dealership as a whole. More

Marlene was fantastic. During our initial visit at the tent event she provided myself and my fiancée with the information we needed to do our research. I am a very well organized and methodical person and tent event she provided myself and my fiancée with the information we needed to do our research. I am a very well organized and methodical person and often perform a great deal of research before making any decision. Marlene gave me time to do this and was not pushy at all, but did inform me that if I did not put a down payment down that the vehicle could not be 'secured' or financing options offered. I understood this and still opted to take the chance. While I almost missed out on the deal, I did find an interest rate almost 2.3% lower through my credit union where I will save around $700 in interest over the term of the loan (48mo). This is why I gave the price a 4, as I believe that financing interest rates should be figured into the overall vehicle cost. Aside from doing diligent research, I would also recommend family/friends to DOAN and happily provide Marlene's name. More

They made my car buying experience painless and smooth. Ed Cain and Brandon Taccone were both very professional and helpful. They mounted my license plates very nicely. Ed Cain and Brandon Taccone were both very professional and helpful. They mounted my license plates very nicely. More

This dealership beat the competition of two others by far with their attitude to get my business and a keen business savvy to get the price of my lease down to my requirements with a no nonsense approach. Th with their attitude to get my business and a keen business savvy to get the price of my lease down to my requirements with a no nonsense approach. Their tires for life offer saves me $ 600 at the end of my lease because tires don't last for the life of a 3 year lease. Andy Paris was direct, to the point, friendly, and was the exact opposite of hard sells I usually encounter. Doan is the farthest away from my residence but worth the drive fot significant savins on my 39 month lease. I'll be telling my friends about this dealership. Howard Miller 585-292-1430 More

The quality of service you receive from Steve Stonehouse is fabulous. He is a very down to earth guy who will do anything he can to get you a good deal. He doesn't pressure you or smother you when your loo is fabulous. He is a very down to earth guy who will do anything he can to get you a good deal. He doesn't pressure you or smother you when your looking at a vehicle and the whole atmosphere is just enjoyable. More

Marlene spent quality time with me and tried to understand my needs, not only in terms of the vehicle, but more importantly the financing. Marlene was able to fully answer all of my questions with understand my needs, not only in terms of the vehicle, but more importantly the financing. Marlene was able to fully answer all of my questions without delay. I would definitely recommend this dealership, and without a doubt, Marlene to anyone I know looking for a vehicle. More

We purchased a brand new 2011 Ram 1500 Laramie nearly two months ago from Lessord Chrysler Products. From day one it had diagnostic trouble codes and the transmission would go in and out of limp mode repeate months ago from Lessord Chrysler Products. From day one it had diagnostic trouble codes and the transmission would go in and out of limp mode repeatedly. After wasting a month having it into Lessord's multiple times they could not solve the issue and were considering replacing it. We decided to take the truck to Doan Dodge to make one more attempt at having it fixed. In a few hours they had traced the problem to a faulty Output Speed Sensor and promptly called us to explain what they did and have us come pick it up. 10 days later the truck is still running perfectly. If we had gone there in the first place it would have saved us a lot of stress. More

This is the second vehicle purchase we have made from Cory. He is easy to work with, knowledgable about the product he is selling, and made our buying experience very pleasant. Dave Mullaney is alw Cory. He is easy to work with, knowledgable about the product he is selling, and made our buying experience very pleasant. Dave Mullaney is always the mechanic we ask for to work on our vehicles. We trust Dave's expertise, he always does a great job. We find all of the staff at Doan a pleasure to work with. More

It was a plesure dealing with John. He was honest and straight forward about our deal. Everything was ready when we got to the dealer to pick up the truck. straight forward about our deal. Everything was ready when we got to the dealer to pick up the truck. More

I have purchased a few vehicles from Marty and always receive excellent service from him and those at Doan! And I love my 200m! receive excellent service from him and those at Doan! And I love my 200m! More