West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

First New Vehicle Purchase in over 12 years I was very happy with our experience with our salesman, Peter Tubiolo. We were in contact with him multiple times with many questions about the vehicl I was very happy with our experience with our salesman, Peter Tubiolo. We were in contact with him multiple times with many questions about the vehicle itself, warranty information and our financing options before we finally made the decision to purchase our Jeep More

Excellent Car Buying Experience My husband and I bought a new 2017 Durango this week. We are extremely happy with the competitive price and excellent service we received at Doan Dodg My husband and I bought a new 2017 Durango this week. We are extremely happy with the competitive price and excellent service we received at Doan Dodge. Michael Huynh was our sales consultant. We thoroughly enjoyed working with him and appreciated his knowledgeable, no pressure approach. Michael went out of his way to provide excellent service. He stayed late so we could test drive a vehicle and even came in on his day off to accommodate our schedule. . We would also like to express our thanks to our financial consultant, Sami Ansari. It was truly a pleasure to work with him and we appreciated his patience and knowledgeable advice which helped us get the best financing, warranty and protection plans to meet our needs. We highly recommend Michael and Sami and look forward to working with them when we buy my husband's next truck. - PGalayda More

No pressure!! Knowledgeable staff I had the most wonderful shopping experience for a used vehicle. (I know shocking!!) Usually the most stressful and pressured into purchase turned enj I had the most wonderful shopping experience for a used vehicle. (I know shocking!!) Usually the most stressful and pressured into purchase turned enjoyable and educational. Chris Malone helped guide me into giving different Makes and Models a second look when normally I'm a Toyota or Honda lover. I'll be back after the holidays since i felt more comfortable then other places I've shopped at. Thanks Chris for taking your time with me!!! More

Awesome experience, great people to work with! Peter was wonderful! My husband and I were just browsing because I was interested in test driving a Jeep. I still had a few months left on my lease a Peter was wonderful! My husband and I were just browsing because I was interested in test driving a Jeep. I still had a few months left on my lease and was over the mileage on it. I test drove the vehicle and liked it so we talked numbers. I liked the Cherokee but wasn't sure how much the payments would be. He also told me the incentives they had for the Compass, Renegade, and Patriot that would be around $100 less per month than the Cherokee which I really appreciated because I wanted to keep my payments within reason. The Cherokee was still my favorite so we talked numbers with that and he got us a monthly payment that was in our price range (we went with a 48 month lease and opted for a 15K mile per year allowance). He made the process quick, easy and stress free. Even my husband liked him and he's a tough sell! When his lease for his truck is nearing the end he's going to contact Peter to test drive the Ram trucks! Many thanks to Peter - your dealership should be proud to have such a fair, honest and likeable worker. More

New Jeep Johnny Dipasquale is the man. Very professional and helpful. My wife and I have purchased three vehicales from him and each experience has been fun an Johnny Dipasquale is the man. Very professional and helpful. My wife and I have purchased three vehicales from him and each experience has been fun and stress free. I can't imagine buying a vehicle from anyone else. More

Automobile purchase It was a great experience working with Michael Huynh. He took the time to get to know what I wanted and didn't try to sell me a vehicle I didn't want. It was a great experience working with Michael Huynh. He took the time to get to know what I wanted and didn't try to sell me a vehicle I didn't want. It was great not feeling pressured to buy a car like I have been by other dealerships. Looking forward to work with him and the Doan family again in the future. More

Best customer service By far the best car buying experience. I shopped at other dealerships before coming here and had terrible experiences. Mark was upfront and worked har By far the best car buying experience. I shopped at other dealerships before coming here and had terrible experiences. Mark was upfront and worked hard to get the payments exactly where I wanted them. He explained the whole process throughly, so I was never left guessing. He also was super friendly and personable. Definitely will/have recommended to others. More

Doan really Delivers on all aspects of buying an automobile. I recently leased a Chrysler Pacifica(November 2016) at Doan Dodge in Rochester, New York. My salesman, Doug Catlin, went above and beyond to answer a I recently leased a Chrysler Pacifica(November 2016) at Doan Dodge in Rochester, New York. My salesman, Doug Catlin, went above and beyond to answer all my questions and guide me into making the right decision. Doug's knowledge of the minivan and its options were explained to me in a clear and understanding manner. With all the new tech advances put in the car and as a senior citizen, I felt comfortable with the way Mr. Catlin broke down the presentation. If I needed any further assistance he said to just come back and we'll assist you in any way. This is my sixth car that I bought at Doan's. Each experience at the dealership continues to be enjoyable with no surprises. I would recommend Doan Dodge. CJT--Greece, New York More

Exceptional buying experience! Thank you Peter Tubiolo! After searching for a new vehicle with other dealerships, I found the process to be stressful. However,the purchase of my Jeep Renegade was different After searching for a new vehicle with other dealerships, I found the process to be stressful. However,the purchase of my Jeep Renegade was different as a result of Sales Representative Peter Tubiolo at Doan Crysler Jeep. Peter is knowledgeable,patient,extremely helpful, and easy to work with. Peter took the time to explain everything in detail. I didn't feel rush or pressured. I truly feel that Peter had my best interest at heart. Peter Tubiolo exudes exceptional customer service. He is top notch, and is an asset to the dealership. Thank you again Mr. Tubiolo! More

Horrible experience I purchased a car from Steve Otis (this was a terrible experience in itself) and the car has had problems ever since I purchased it. Now I am being to I purchased a car from Steve Otis (this was a terrible experience in itself) and the car has had problems ever since I purchased it. Now I am being told that the problem that the car is having is normal. The car shakes at speeds over 60mph. How is this normal???? I have asked for help to get another vehicle and they tried but said I owed too much on my current car. I want to return the car but they will not do that either. I made a complaint to the Chrysler corporation and this dealership (Jerry Nash from service) told so many lies about what was happening with my car and no one from the dealership would return Chrysler's call when they wanted to work with them to figure out what could possibly be wrong with my car because they never heard of any of their cars shaking. Seriously considering going to the Attorney General to get help because this car feels very unsafe. I drive on expressways and thruways a lot and it is just unsafe and very nerve-wracking when your car is constantly shaking . I find it hard to believe that a car can shake the way that it does and it is 'normal"! Horrible, horrible experience. Waste of time and money. More