West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

As pleasant as buying a car could be. My first contact with Doug Catlin was a good omen of things to come.He was a pleasure to work with and helpful in every way. Any time I had to call wi My first contact with Doug Catlin was a good omen of things to come.He was a pleasure to work with and helpful in every way. Any time I had to call with a question he always retuned my call promptly. More

good old fashioned service Looking for a new vehicle can be a frustrating experience. This dealership made the experience comfortable and fun. The salesman I dealt with went f Looking for a new vehicle can be a frustrating experience. This dealership made the experience comfortable and fun. The salesman I dealt with went far beyond what was expected to make this a good experience. More

A pleasant buying experience. I purchased a new Jeep Grand Cherokee from Doan and I strongly recommend them. The buying experience was pleasant, and the price was fair. Jeff Wright I purchased a new Jeep Grand Cherokee from Doan and I strongly recommend them. The buying experience was pleasant, and the price was fair. Jeff Wright was an excellent sales agent to work with. I would do business with Doan again with confidence. More

Hoang I had a good experience dealing with Hoang (my sales rep). He turned me around on Doan. I had a bad experience at Doan Chevy. I bought a used BMW th I had a good experience dealing with Hoang (my sales rep). He turned me around on Doan. I had a bad experience at Doan Chevy. I bought a used BMW that was nothing but problems since the day I bought it and drove out of the parking lot on complete empty. 4 weeks later, I wanted to trade it in. Doan Chevy wasn't much help so I went to Jeep down the road and Hoang helped me. While I still took a huge loss on trading in the BMW I just purchased from Doan, I am in a better car and Hoang was extremely helpful and turned my feelings around on Doan. I actually had car mats and a full tank of gas with this purchase. More

My first time buying a new vehicle I've always bought preowned vehicles in the past, but after several frustrating years of auto repairs the time had come to buy new. My old vehicle wa I've always bought preowned vehicles in the past, but after several frustrating years of auto repairs the time had come to buy new. My old vehicle was deteriorating rapidly, and becoming extremely unreliable. So I needed some new wheels quickly. I walked into Doan Dodge a half hour before closing on a Thursday and was greeted kindly by Steve Otis. Steve took the time to let me test drive the 2015 Dodge Dart GT I was interested in, and he stayed late to get the purchase process started for me. The next day (Friday) he was scheduled off, but he knew how quickly I needed a new vehicle so he came in the late afternoon and saw the purchase all the way through for me. Steve took the time to show me the new features of the Dodge Dart, he helped connect my iPhone via Bluetooth. I rolled out of Doan Dodge with my new Dart less than 24 hours after test driving it. I couldn't be happier with this purchase. After driving it for almost a full week (and putting 500 miles on it) it is clear to me that I was meant to have this car. I can't thank Steve enough for his dedication to the customer experience and for working extra hours to help me. More

A great salesman! Thanks Hoang Levin! Very pleased with my purchase and service! My dad was a used car salesman for 50 years. I'm thinking you were God sent.Unlike other dealerships, you' Very pleased with my purchase and service! My dad was a used car salesman for 50 years. I'm thinking you were God sent.Unlike other dealerships, you're friendly, honest, efficient and proved "Doan Delivers." I was insured and driving away in a few hours. Anyone looking for a vehicle will be sent your way. More

Two Days, Two Jeeps, One Great Experience What did we do when both my wife's car and my car were needing to be replaced? Well, at a family members recommendation, we went to see Johnny DiPasqu What did we do when both my wife's car and my car were needing to be replaced? Well, at a family members recommendation, we went to see Johnny DiPasquale at Doan. The plan was to get my wife into a Jeep, but I wanted to look around at multiple dealerships after having my last three cars from a different car manufacturer. Johnny was out the night we went in (just to look) and we were greeted by Mike Wallace, who offered his assistance in Johnny's absence. He showed us some vehicles, took my wife for a test ride, answered some questions, and let us know when Johnny would be back in the office. Great impression #1 - teamwork. When we met with Johnny, there was an immediate sense of relaxation, no pressure what-so-ever, and sincere honesty. Great impression #2. Johnny took his time with us, walked us through all of the models that met her criteria, helped us figure out the costs after rebates and her trade in, and the next night she was there to pick up her new Jeep. After dealing with Johnny for my wife's car, it was an easy decision for me to stop looking any further, and get myself back into a Jeep. I was coming in with a lease that was soon to be due, and Johnny and his management team really took the time to help me to look at all possible scenarios, again, with absolutely no "selling", but providing me with the information to help me make my decision on what was best for me. Great impression #3 - they worked as a team to show what was best FOR ME, not necessarily for the dealership. I would recommend Johnny and the Doan team without hesitation to my family members, friends, and anyone who is looking for a quality car buying experience. They scored a Hat-Trick, with their honesty, integrity and outstanding customer service. More

Johnny D. Johnny is the best Dealer Rep I have ever dealt with. I have purchased 30 cars in the past 57 years and never met anyone like Johnny. He treated me Johnny is the best Dealer Rep I have ever dealt with. I have purchased 30 cars in the past 57 years and never met anyone like Johnny. He treated me a "best friend" and delivered everything he promised. He is friendly, honest, dedicated and a great family man. I will see him first when I am ready to purchase car number 31. Thanks Johnny.. More

TOTALLY AWESOME Doug and Grant are so awesome! So friendly and very professional! We went to a lot of dealerships and were amazed at the number of SO CALLED salesme Doug and Grant are so awesome! So friendly and very professional! We went to a lot of dealerships and were amazed at the number of SO CALLED salesmen\saleswoman who didn't know how to do their job! Then went to DOAN and All DOAN EMPLOYEES knew how to do their jobs! We love the DAYTONA! HUGE THANK YOU! DOAN ROCKS! Joe and Rhonda Torcello More

An incredibly great experience! When my 18 year old daughter and I went car shopping for a new jeep wrangler we met a lot of sales people that did not take my daughter seriously. S When my 18 year old daughter and I went car shopping for a new jeep wrangler we met a lot of sales people that did not take my daughter seriously. She was dead set on a manual Jeep Wrangler. Then we met Hoang Levin and his colleagues at Doan Dodge/Jeep, Mr Levin not only was respectful of Molly's wishes but engaged her in a knowledgeable pros/cons conversation that we both greatly appreciated. He then set her up to test drive one of each model of Jeep on the lot. She bought her a Jeep Wrangler (manual) and was satisfied she had made the right choice after working it through with Hoang Levin. Mr Levin's winning approach of informative, patient and low pressure style will have us coming back and bringing friends and family members too. Thanks Hoang and our friends at Doan! More