West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Overall experience working with Doug Catlin at Doan was great. He explained all features of the vehicle and made sure all our questions were answered. He wasn't aggressive with the sale like sales people great. He explained all features of the vehicle and made sure all our questions were answered. He wasn't aggressive with the sale like sales people at other dealerships I've dealt with. He understood when we wanted to think about the first offer presented. He was able to get us a great deal on a 2014 Cherokee and we love it. Would highly recommend Doug and Doan to any family or friends looking to buy a Jeep. More

Tom made leasing a new car very easy. He was available through email and he made regular calls. We are very satisfied with the jeep and very thankful for having Tom as our car dealer. through email and he made regular calls. We are very satisfied with the jeep and very thankful for having Tom as our car dealer. More

The most important thing to me is that Johnny made me feel a part of the car buying (leasing) experience. I never once felt pressure to get a vehicle or a feature. Both Johnny and George made it clear fr feel a part of the car buying (leasing) experience. I never once felt pressure to get a vehicle or a feature. Both Johnny and George made it clear from the very beginning that my thoughts and opinions did matter in the process and that I wasn't just viewed as a commission. They made leasing my current vehicle fun and enjoyable! More

Sami Ansari was our salesman and from the beginning was very helpful in our questions and concerns and we never felt intimidated. The vehicle we wanted was not in stock so we felt we would have to go some very helpful in our questions and concerns and we never felt intimidated. The vehicle we wanted was not in stock so we felt we would have to go somewhere else but Sami assured us he would make every effort to locate and deliver it to us and sure enough he did. Our initial credit check did not go as planned :( go figure and we felt as though we would not be able to purchase this vehicle but after some shopping around the finance guy did find us a deal that was beneficial to both parties giving the circumstances. All in all it was good experience and they did make us feel that customer loyalty and appreciation was very important to them. I would very much recommend this dealership and especially Sami who was so very helpful. More

I HAVE PURCHASED/LEASED PREVIOUS NEW VEHICLES HERE AT DOAN AND HAD SERVICE ON THEM AS WELL. OUR EXPERIENCE WITH PURCHASING A USED VEHICLE FOR OUR MOM WAS FANTASTIC FROM START TO FINISH. TOM TOOK THE TI DOAN AND HAD SERVICE ON THEM AS WELL. OUR EXPERIENCE WITH PURCHASING A USED VEHICLE FOR OUR MOM WAS FANTASTIC FROM START TO FINISH. TOM TOOK THE TIME TO EXPLAIN EVERY DETAIL AND WORKED DILIGENTY WITH US TO OBTAIN AN AGREEABLE PRICE. HE TOOK CARE OF EVERY DETAIL SO THERE WASN'T MUCH TO WORRY ABOUT . HE WENT OVER AND ABOVE WHAT I HAD EXPECTED FOR A USED CAR TRANSACTION; MAKING THE ENTIRE PROCESS EVEN PLEASURABLE . THE EXTRA SPECIAL THANK YOU CARDS LEFT IN THE CAR WERE A SURPRISE AND VERY MUCH APPRECIATED. EVEN THOUGH HE WAS NOT ABLE TO BE PRESENT WHEN WE PICKED UP THE CAR, HE MADE SURE WE WERE ASSISTED BY ANOTHER CAPABLE SALESMAN. WE BELEIVE WE HAVE AN EXCELLENT VALUE WITH THE VEHICLE WE PURCHASED. I'LL CERTAINLY BE BACK WHEN THE TIME COMES TO SHOP FOR A NEW VEHICLE. More

First I would like Thank Steve for his help and patience. First I would like Thank Steve for his help and patience. He made us feel like he was wearing our shoes, he listened to our needs and problems in wha First I would like Thank Steve for his help and patience. He made us feel like he was wearing our shoes, he listened to our needs and problems in what we wanted in a new vehicle as far as price ,color and options. Steve walked us step by step though the buying process,rebates vehicle warranties,financing, He knew it all and what he did not he got the answers right away .P.S I haven,t bought a new vehicle in along time because problems with sales persons.Thanks Steve for being you and and doing a Great job. More

Everyone at dealership was SUPER friendly, and my salesman John was honest, helpful, and extremely knowledgeable about my new car and all the features! Would definitely recommend buying a car from t salesman John was honest, helpful, and extremely knowledgeable about my new car and all the features! Would definitely recommend buying a car from this dealership and this salesman. More

It was a pleasure to work with Johnny Dipasquale in buying my new Jeep Grand Cheroke! He worked diligently to find a vehicle that had all the options I requested, he negotiated a very reasonable price, buying my new Jeep Grand Cheroke! He worked diligently to find a vehicle that had all the options I requested, he negotiated a very reasonable price, he was very knowledgeable about all vehicle features and functionality, and he was extremely helpful in dealing with my existing vehicle. Overall, Johnny is a gem! Thanks for everything! Patty Yahn-Urlaub A very satisfied new customer! More

My family referred us to Johnny because they have all had an amazing experience with him. Our experience was amazing as well! He went above and beyond what we expected him to do and truly had our best intere an amazing experience with him. Our experience was amazing as well! He went above and beyond what we expected him to do and truly had our best interest in mind! He never made us feel pressured like most salesmen do, it was like working with a long time friend. He even offered to watch our 6 month old son so my husband and I could test drive our new car together! If your looking for a new car and a great experience Johnny D is your guy! We want to thank him so much for everything!! It is much appreciated!!! More

I was very happy with the process of buying my vehicle at Doan. Tom was pleasant to work with and the few concerns I had were taken care of right away. I would highly recommend going to Doan to buy a vehic Doan. Tom was pleasant to work with and the few concerns I had were taken care of right away. I would highly recommend going to Doan to buy a vehicle. George in finance was also very friendly and easy to work with. More