West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

The first new car I bought from Jim Bentley was in 1984, a brand new, first year, Mini-Van. Over the years Jim and I always kept in touch, but it wasn't until last summer that Dodge had another car I wanted a brand new, first year, Mini-Van. Over the years Jim and I always kept in touch, but it wasn't until last summer that Dodge had another car I wanted, a new 2011 Hemi Charger R/T! Jim was a great guy to purchase a car from, he knows everything about the cars he sells, and his attitude made me feel that the only thing he cared about was putting me in a car I would Love and one that was right for me. I had several minor problems with the car and each time the Doan guys got me right in the shop and had the problem repaired quick and correctly. Everyone at the shop is friendly and seemed to have plenty of time to talk with me about the issues. On several occasions parts needed to be ordered and they had them overnight and I was back in my car by 11:00 the next morning. I can't say enough good things about the folks at Doan Dodge, everyone there is good people and whenever I stop in I feel like I'm visiting friends. One of the things I really like is that when I stop in people always say Hi and ask if I need help, but I never get the feeling that "Vultures" are descending on me like in a lot of other shops. If I'm just looking to walk around and checkout cars, after an initial greeting when I tell them I just want to check out their cars, the sales staff leaves me along to look unless I flag someone down to ask a question. They also Have GREAT Popcorn for free. More

Mr. Levin treated us with much respect and courtesy, and the transaction went very smoothly. Would definitely recommend others to him and your dealership. Mr. Gross was very kind and helpful. the transaction went very smoothly. Would definitely recommend others to him and your dealership. Mr. Gross was very kind and helpful. More

I returned to Doan Dodge to by my second car from John Schneider. I again was DELIGHTED in his approach to selling a car and what was a pleasurable buying experience. John is extremely knowledgable. He do Schneider. I again was DELIGHTED in his approach to selling a car and what was a pleasurable buying experience. John is extremely knowledgable. He does not pressure you to buy what you are not comfortable with getting. He will get you the most he can on your trade in and helped us get over $4500 in incentives to bring the price of our car down so it was affordable to us. If you want a pleasant buying experience, come into Doan and ask for John Schneider at 585 352-6600. We also worked with the Finance Dept George Grass who was extremely friendly and helful. Thank you John and George for making this such an easy and pleasant experience. Debbie, Jim and JJ Wehrle More

Michael McCauley treated us very well and sold us a Jeep Patriot. He worked with what we could afford and made everything happen. Michael did all the paperwork and really knows his business. We would r Patriot. He worked with what we could afford and made everything happen. Michael did all the paperwork and really knows his business. We would recommend Doan Dodge Chrysler Jeep to our family and friends. We would definitely recommend that they see Michael McCauley. Thank you, Kristine Ferris More

John made me feel completely at ease and made purchasing a new Dodge Ram pickup easy and stress-free. John was super professional and never was pushy or tried selling me on anything. He took his time to fin a new Dodge Ram pickup easy and stress-free. John was super professional and never was pushy or tried selling me on anything. He took his time to find out what I liked and needs were, and delivered the perfect vehicle option for me. This was by far my most enjoyable car dealer experience, and John Dipasquale made it all a perfect car buying experience. Get ready for some referrals John! They're on their way!!! More

I normally don't do reviews like this but I was very happy with my expierience so I thought I would share. From start to finish Cory DeKruger was low pressure he even intoduced me to his manager Mike Da happy with my expierience so I thought I would share. From start to finish Cory DeKruger was low pressure he even intoduced me to his manager Mike Daechner who was also low pressure just wanted to thank me for coming in and gave me his contact info just in case I couldnt get ahold of Cory I can see why Doan is called the family of dealerships they made me feel like I was dealing with family. I didnt buy on my first visit and I didnt feel like I had to escape like I did at other dealers. I did eventually buy and absolutely love my new jeep. I would recommend them to anyone I even get paid if someone I know buys from them sounds like a win win to me! More

The day we pulled in Doan had been closed 4pm sunday, as we drove through the lot when we found the T&C's we got out to look closer and Houng came up to ask if he could help. He stayed with us for 30 minut we drove through the lot when we found the T&C's we got out to look closer and Houng came up to ask if he could help. He stayed with us for 30 minutes and walked us through the T&C's. It was cold and I new he was already past his scheduled time so we told him we would come back when Doan was actually open to see if we could test drive. Came back the next day did our test drive and also test drove a Journey but stayed with the T&C. Settled on a price did some paperwork said we would be back 6pm the next day to finish. We arrived a couple minutes after 6 to finish the paperwork and as we walked in found things not done for a mixed reason. Also found the rust electronic inhibitor unit had not been installed. Rather than the the 1 hour it was 2 hours to complete the transaction and I still have to bring the T&C back for the install of the rust inhibitor. We had a handicapped child at our house a baby and her mother at our house who thought they would be home by 7 didn't get home until after 9, after a long day already. As it stands now I have to come back Monday (maybe) to have this unit installed and a scratch on the dash board fixed. We like Mr.Levine and wish him well in his future at Doan. More

Steve Vieira assisted me in determining which model was the best one suited for my needs while optimizing the best value. I started the process not knowing which model Jeep I wanted, other than a Jeep. M the best one suited for my needs while optimizing the best value. I started the process not knowing which model Jeep I wanted, other than a Jeep. My requirements were "real 4 wheel drive" and not air force orange. Along the way we even discussed some Chrysler models but I quickly returned to the Jeep. My perception was I felt my business was important and that Steve was actually assisting me in my asessment of the different offers. I never felt "hasseled" and at the conclusion I was not only satisfied with the final outcome but actually enjoyed the process and felt very pleased with my purchase. More

Our buying experience with sales representive Hoang Levin was all we could have asked for. He was patient,kind, friendly and we never felt presured. He wanted us to be happy with the vehicle we bought. We was all we could have asked for. He was patient,kind, friendly and we never felt presured. He wanted us to be happy with the vehicle we bought. We felt comfortable working with Hoang and are pleased with our overall experience. More

We had some unexpected car issues, and ultimately found ourselves in the market for a vehicle when we did not expect it. We had some awful experiences at other dealerships and some very lengthy and frustra ourselves in the market for a vehicle when we did not expect it. We had some awful experiences at other dealerships and some very lengthy and frustrating internet searches. One evening, I decided to take another look online and found an amazing Town and Country at Doan. We decided to see it the next day. My husband called the dealer, told John we were interested in the vehicle and by the time we got there, he had it parked right by the showroom and let us check it over inside and out. He was completely knowledgable about the history of the vehicle and answered all the questions we had. He worked with us to get an excellent amount for our trade and did everything he could to lower our payment to where we were comfortable with it. The only part that was a little difficult was at delivery. We have four young children who got a little tired of waiting, but we understand that it was the end of the month "mayhem" at the dealership and they were very busy trying to get everything done. Two days later, John personally delivered to my house, two extra keys, the owners manual, and some accessories for the vehicle. I felt like that was exceptional service. The vehicle itself is amazing, and I'm still discovering all of the stuff it can do. My six year old daughter sums it up pretty well, she says it's, "one sweet ride". I would have to agree! Thank you John and Doan! More