West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

I have known John for a long time and he has always been honest and helpful. He showed me many trucks of the same description that I asked for. He pointed out the difference between them all and was very kn honest and helpful. He showed me many trucks of the same description that I asked for. He pointed out the difference between them all and was very knowledgeable on all of the vehicles. I would recommend this dealership and especially John D. to anyone. More

We had an exceptionally positive experience buying our truck from Doan chevrolet! John Dipasquali was very knowledgable,friendly and extremely patient and helpful during our time at the dealership. Ever truck from Doan chevrolet! John Dipasquali was very knowledgable,friendly and extremely patient and helpful during our time at the dealership. Every employee that we had interaction with gave us the same feeling! We have been to many dealerships and I will continue to due my business through Doan Chevy! Thank you for the opportunity to say "thank you"! More

We went to other dealers looking for a spacific suv and they tryed saleing us everything but we wanted. When we went to Doan Steve Otis greated us and ask if he could help us or if we just wanted to look,w they tryed saleing us everything but we wanted. When we went to Doan Steve Otis greated us and ask if he could help us or if we just wanted to look,we told him what we wanted to look at,he took us over to the vehicles and let us go for a test drive. he than offered us coffee and hot choclate. He did not push anything on us. he helped us get the vehicle that we wanted at a very resonable price and made sure everything worked on it. We will be repet customers and tell others also. hands down it was the best exsperence we had buying a vehicle. Thanks Doan,And Steve Otis More

Doan responded promptly to my concern noted below. They honored the service warranty and fixed the fan. I am pleased with the outcome and, more importantly, now have confidence to use Doan's service depar honored the service warranty and fixed the fan. I am pleased with the outcome and, more importantly, now have confidence to use Doan's service department in the future. ============================================================= Brought 2000 Chrysler Sebring Convertible in for service on 9/27/11 for various issues totaling $1,645.83 ($1,041.06 was for labor). One of the issues was the fan speed for heater/AC - only works on high speed. Original diagnosis was to replace blower resister. Fan worked on different speeds for a couple of weeks then only worked on high once again. Brought vehicle back in for service on 12/1/11 only to be told that the original diagnosis was incorrect. New diagnosis found motor amperage excessive causing resistor to fail - now needs bloweer motor and resistor replaced. Although the prior service work was still under warranty, they were going to charge $90 for the new diagnosis and an estimate of $383 plus tax to fix properly. I spent additional money on the upsell recommendations (spark plugs, brake pads) with the understanding that my primary concerns would be fixed. Money spent on the supplemental service work would have been used to properly fixed the fan if the proper diagnosis was made. Obviously, I would not pay for the new diagnosis because I will not be held accountable for a mechanics competency level. Needless to say, I would not agree to pay an additional $383 plus tax to fix the fan. More

Close friend who was looking to purchase a new vehicle found what she was looking for after much research. Through a casual conversation about her new purchase, it became apparent there was an excellent o found what she was looking for after much research. Through a casual conversation about her new purchase, it became apparent there was an excellent opportunity to finally replace our second vehicle. The sales consultant, Roland Tobacco was very personable, asked thorough questions of our likes and dislikes, which allowed us to make the choice of vehicle that best matched our needs. He was courteous and professional throughout the entire process. After a couple of days, he even followed up with us to determine if we were happy with our purchase and we definitely are. More

This is my third new Jeep in about 3 years from Doan. I like to work with John Schneider in particular because he is not a high pressure sales person, he listens to what we are saying, and he follows throu like to work with John Schneider in particular because he is not a high pressure sales person, he listens to what we are saying, and he follows through with his word. More

Best place to get not only what your looking to buy, but the price you want to pay!!! I had a great Jeep buying experience with Mike and the sales Manager Michael Daeschner who made it that way. They took the price you want to pay!!! I had a great Jeep buying experience with Mike and the sales Manager Michael Daeschner who made it that way. They took the time to "LISTEN" to not only what I wanted but what I wanted to pay for it. I bought my 2012 Jeep Sport Wrangler there a few weeks ago and was very pleased with the way I was treated. I received my Jeep just they way I wanted it built and the delivery was weeks shorter than originally expected as well. I would recommend Doan Jeep to any serious buyer looking to get what they want out of their Jeep and to pay a very fair price for it. They treat you with respect and listen to what you want and don't make you feel rushed or feel as though you had to settle for anything. See Mike Wallace if your serious about buying a new Vehicle and you'll feel as though you as the consumer, drove away with everything you wanted at the price you wanted to pay. Thanks Mike & Mike!! Russ More

I just purchased my third van from doan dodge chrysler jeep.When the van was ready,I did'nt have a ride to pick it up.Steve Stonehouse[my sales consutant]came to my house and brought me to doan.The sales jeep.When the van was ready,I did'nt have a ride to pick it up.Steve Stonehouse[my sales consutant]came to my house and brought me to doan.The sales team is great!I also go to doan for the service.The service department is also very good! More

Hoang was referred to me by a good friend. He gave me a good deal with my trade-in and was able to get me a decent APR for my car loan from ESL. He is very friendly and easy to work with. I will refer hi good deal with my trade-in and was able to get me a decent APR for my car loan from ESL. He is very friendly and easy to work with. I will refer him to my friends in the future. Great job, Hoang! More

I really enjoyed my experience buying my truck from Doan Dodge . Stephen Otis made me feel comfortable during this process . Steve was friendly , courteous , and pretty knowledgeable . When he did not ha Dodge . Stephen Otis made me feel comfortable during this process . Steve was friendly , courteous , and pretty knowledgeable . When he did not have an answer about something , he would seek help and provide an answer . As a whole , I thought everything was great in purchasing my truck . I also dealt with John Schneider who was also fantastic . I would definitely look to Doan Dodge to buy another vehicle . More