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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
387 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 387 reviews

May 13, 2025

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync. More

by lynnjerry.szul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that Bob in the body shop was able to assist you efficiently. It's wonderful to know that our whole team is working well together to provide quality service. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

May 12, 2025

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM. More

by U_STRUCK
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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May 12, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle repairs were diagnosed and completed quickly, and that Gene provided you with such a personable experience. At West Side GM of Berlin, we strive to treat all our customers well. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 10, 2025

Went in to get service done. Everything went really smooth, and ended up being cheaper than I was quoted. More

by gfischer86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your service experience at West Side GM of Berlin was smooth and that we could provide you with a better price than expected. We appreciate your feedback and look forward to seeing you again for any future needs! West Side GM Team (920) 361-5100

May 07, 2025

I have gone to west for many years because they do their best to give me good service in a timely manner. More

by bevlarryweisjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

West Side Garage, INC. responded

Thank you so much for your feedback! We appreciate your loyalty to West Side GM of Berlin and are glad to hear that you've consistently received good service. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 29, 2025

Customer service is first rate. The staff quickly diagnosed and repaired my vehicle, with minimal down time. More

by U_STRUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're delighted to hear that you had a first-rate experience with our team at West Side GM of Berlin. Our staff always strives to provide quick and effective service. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

April 28, 2025

Always very helpful enjoy working with them. Keeps you informed on what is going on. More

by tgurkowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're delighted to hear that you find our team at West Side GM of Berlin helpful and that you appreciate being kept informed throughout the process. We value your feedback and look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 28, 2025

No upselling, finished in decent time. No upselling, finished in a decent time. Comfortable lounge/waiting area to wait in. Clean bathrooms. More

by blankshell53
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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Apr 28, 2025 -

West Side Garage, INC. responded

Thank you for your review! We appreciate your feedback about your experience at West Side GM of Berlin. It's great to hear that you found our lounge comfortable and our facilities clean. We always strive to provide a smooth and efficient service without upselling. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 25, 2025

Jeremy very good to work with. He went above with our account tomake it work.We drove by many dealerships to buy from them, We have bought many viehicles from them and told our son More

by sspieg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jeremy at West Side GM of Berlin. It's fantastic that you chose to drive past other dealerships to continue working with us and that your son is now also a part of our family. We truly appreciate your loyalty and support. We look forward to assisting you both again in the future! West Side GM Team (920) 361-5100

April 25, 2025

they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work, More

by JANJAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience at West Side GM of Berlin. We appreciate your feedback about the popcorn machine and will certainly look into it. We look forward to seeing you again for your next vehicle needs! West Side GM Team (920) 361-5100

April 23, 2025

Have treated me and my family for many years been a real good experience with them keep up the great work More

by David Schenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

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