Westboro Toyota

I had a great experience with my salesman along with the sales managers, Dave and Luiz (?). I am super excited to be driving my new Toyota Yaris, what a great car. I would definitely recommend all of my f sales managers, Dave and Luiz (?). I am super excited to be driving my new Toyota Yaris, what a great car. I would definitely recommend all of my friends and coworkers to Westboro Toyota and especially to my salesman Paul Havens. He was extremely knowledgable & helpful!! More

I had A Great Time down there, I got a qoute online and came down all I had to do was say yes.no pressure at all and did evry thing I asked with a smile. The car I bought was $300 less that any one around. came down all I had to do was say yes.no pressure at all and did evry thing I asked with a smile. The car I bought was $300 less that any one around. Great all around. This is a place I will send all my friends and family. More

5/8/2010 I moved to this area as a Highlander owner, 5/8/2010 I moved to this area as a Highlander owner, and I've liked the Westborough Toyota service department. This morning I set out to buy a new 5/8/2010 I moved to this area as a Highlander owner, and I've liked the Westborough Toyota service department. This morning I set out to buy a new car as a dreaded chore, because I loved my old Highlander that has over 130,000 miles. But, it was time.........I had anticipated a long and painful process, but Westborough Toyota was surprisingly GREAT! I had a wonderful salesperson (ask for Ed Jackman!). He struck a nice balance of patience and the need to stay on track. I was able to ask millions of stupid questions, test drive as many as I wanted, change my mind a couple of times, and then we put together the numbers and reached an excellent deal! He got my financing, trade-in agreement, and new car prepped faster than imaginable. There was never any pressure. I was offered snacks, drinks, etc. *********In just 4 hours from the time I walked into the showroom, I drove my new car home. When I walked in the door, my husband was shocked because I hadn't been gone very long, and I was actually in a good mood. Truly, an excellent experience. I highly recommend Ed! And the whole team worked together. What a competent and professional operation! A+ for Westborough Toyota. More

I am and Wife received nice service and were offered good price, all sale person are friendly and respect, honest compare to another. Happy I bought to my son new Camry and pickup on time today (this is 2nd price, all sale person are friendly and respect, honest compare to another. Happy I bought to my son new Camry and pickup on time today (this is 2nd car after year as same place). Professional care staff and good management. Thanks to Paul and Sam More

I was very interested in purchasing a 2010 Toyota Matrix S or XRS, but NO ONE seemed like they knew what they were doing! I walked into the dealership and stood around for a while before someone would help S or XRS, but NO ONE seemed like they knew what they were doing! I walked into the dealership and stood around for a while before someone would help me. Carlos was a nice salesman, but I had a hard time understanding the communication. That wasn't the part that bothered me the most however, it was the fact that he didn't really seem to know what he was doing. He gave me the keys to a new Matrix XRS and told me "...go have fun in Boston!" He didn't seem to care when I would come back with the car, and when I did get back to the dealership, Carlos didn't seem to have enough interest in selling me the car. I wanted someone to tell me the specs. and information on this car and he didn't seem to really know. Westborough Toyota has a VERY hands off approach if your looking for that type of salesmanship. I went over to Herb Chambers Honda of Westborough and bought a 2009 Toyota Matrix S and I love it! The sales people over there told me everything I wanted to know and came with me on the test drive. They were more eager to make the sale...and they did! More

I just know this website and I am surprised that Westboro Toyota gets such a low rating here while Harr Toyota gets a 4.7/5.0. Our experiences with them were totally opposite with the scores here, I wonder i Toyota gets such a low rating here while Harr Toyota gets a 4.7/5.0. Our experiences with them were totally opposite with the scores here, I wonder if the owner of the site should track the credibility of the reviews since I found it's very easy to register a bunch of email accounts and change the overall rating easily. Anyway, we bought a Camry from Westboro in 2008 after a long horrible day with Harr Toyota (check my review for Harr for more details). Hank was really nice to us, he gave us a really low price AND all the rebated that he could think of that are applied to us. It was late, the show room was closed, Hank got a few family phone calls for dinner. But he was still very patient to go through the test drive, price negotiation, and paper works. We bought the car and were very happy about it. Unfortunately, we parked our car in the dealer next to them and were not able to get the car out since the other dealer was closed. The financial manager in Westboro rented a nice car to us for free. Overall, we are happy with Westboro Toyota and recommended a few friends to them. More

I went to westboro toyota on 1/29/10 for an oil change for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surpris for my car. When I first arrived, I waited 5 minutes before a service tech came out to greet me and give me a ticket for my oil change. I was surprised by the wait because I was told at the new owners orientation that the service techs meet and greet you outside immediately. When finally got inside I was greeted by Jessica Lise, a service cashier. I told her I was getting n oil change and would also like if someone could take a look at my tempature gage on my dash because the light was out. Without hesistation, she told me the price (118.00) of how much that would cost and that it would cost me an hour of labor plus the price of a light bulb. No one even assessed the problem before they told me how much it would cost! Before I was instructed to wait in the waiting room, Jessica told me should would come out to get me once my car was ready. This never happened. Instead, she called my name over an overcom. Good thing I was listening, otherwise she would have had to make the effort to demonstrate personalized service by coming out to get me to let me know my car was ready. When I went to pay (27.00) I presented them with my free oil chage coupon. Instead of just going through with the transaction the girl asked me if I had presented the coupon when I first arrived, I said "no" because I wasn't asked if I had one. She carried on with the transaction, never making eye contact. When I finally got to my car, I noticed the car was not vaccummed or washed, which was promise during the new owner's orientation. I was really disappointed by this becuase I realy like when this kind of maitainance occurs without costing extra. For a business that promises and prides itself of personalized service, I am greatly concerned of thier idea of "personalized service". From what I gathered from my experience is that they are all about profit and minimized customer interaction. The people I dealt withwere unprofessional and fa from curteous. I felt like I was bothering them and regretted going there on a friday afternoon. I have received better, more personalized and professional service at Jiffy Lube. This was the first and last time I will go to Westboro Toyota for any of my toyota needs. More

We went to Westboro Toyota after having a disastrous experience at Norm Wagner Toyota. Rich was very nice and the process was fast and painless. They offered a great price from the start, so there was n experience at Norm Wagner Toyota. Rich was very nice and the process was fast and painless. They offered a great price from the start, so there was no need to haggle on the price. They need to clean up their showroom - it's a bit dirty and old. More

After negotiating a price, I purchased a Solara convertible in April of 2009. Part of the agreement was that I was to receive 3 free oil changes. When I went to pick up the car, the salesman told m convertible in April of 2009. Part of the agreement was that I was to receive 3 free oil changes. When I went to pick up the car, the salesman told me the person who holds the tickets for the oil changes had left for the day but that he would mail them to me with the registration. I received the registration and there were no oil change tickets included. I sent an email letting the salesperson know that I received the registration, loved the car, but that I still hadn't received the free oil change vouchers. He emailed me back to apologize and wrote that he would send them right out. A week later, I sent another email with no response. Then, I got a survey from Toyota........I answered it honestly. I really liked the salesperson but that I did not get what was promised as part of the negotation on the car. Obviously, the survey results were relayed to the dealer because I received a message stating that the tickets were mailed and that they had another set they wanted to give me and that they would drive them out to me. I didn't return the call. I still have not received the ones they told me had already been mailed. I decided shortly after I realized we were playing a game that I will not be going there for service anyways. Keep your oil changes! I will never buy here again. A friend of mine purchased the same weekend at Acton Toyota and got a great deal AND everything she was promised. More

I have had three bad service experiences and a bad sales experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease o experience at this dealer so I thought it was time to tell others. I put a deposit on a 2006 Highlander Hybrid in December of 2005. I had a lease on a Surburban that was to expire in June of 2006. The car was originally scheduled for an April release but it was pushed back to June. I know this was beyond their control. I called in June to find out when my car was coming in and they told me August. I explained my situation and asked if they had any other Highlanders available. They told me there was a back log and I would have to wait for my car to come in. I found another HH at a different dealer and purchased it. When I called to get my $500 deposit back, they told me I would still have to take delivery of the car. After fighting with them I eventually got my deposit back. The ironic thing was they had the exact car I bought at another dealer on their lot for sale the entire time. Fast forward a couple of years to my 30,000 mile service. They charged me $600 for what amounted to an oil change and inspecting a few things. They did not tighten the oil filter and I lost three quarts of oil. Fortunately I am a little mechanically inclined. I am sure some other people would have not noticed and blown up the engine. My next service was an oil change at 35K. They told me I needed new tires. They wanted $1200 for a set of cheap Goodyear tires. I have not had much luck with that brand. I took the car elsewhere and got a great set of Yokohama's for half their price. I took my car in today for an oil change at 40K. They told me I needed an entire new set of rotors and calipers all the way around to the tune of $3,000. Obviously it is time to find another dealership. More