Westboro Toyota

Unfair sale practices if paying cash. Greedy scammers, rude customer service. DO NOT BUY FROM THEM!!!!! rude customer service. DO NOT BUY FROM THEM!!!!! More

This dealership and their staff are the ultimate liars. We agreed to get my grams who is on a fixed income by the way at a number that works best for her. They said that they got the numbers where they nee We agreed to get my grams who is on a fixed income by the way at a number that works best for her. They said that they got the numbers where they need to be and when we start to do the paperwork we realized that the numbers for $20 more than what we agreed to. This location is just like any other who wants to make their money and can care less about you. Not to mention the fact that they hate when you try to negotiate with them but god forbid if they tell them not to try to pull anything on you. This is by- far the worst experience -buying a car and i will never go back here again. (8-10-2021) More

Ricky Arora went out of his way and was very helpful and answered all our questions, he made it simple and fast and I will gladly shop here again. answered all our questions, he made it simple and fast and I will gladly shop here again. More

Sales person Ricky Arora is great, the sales force is professional and understanding. Accommodated all my needs and got me my favorite truck ever!! Keep it up professional and understanding. Accommodated all my needs and got me my favorite truck ever!! Keep it up More

The rating for this dealer is negative infinity. The goal of their scams is not greedy high, each scam is about $1k-2k. I am studying how to report it to the MA state and the Toyota. They don’t care about an of their scams is not greedy high, each scam is about $1k-2k. I am studying how to report it to the MA state and the Toyota. They don’t care about any safety issues, what they do is just around 1k-2k money each time, not greedy, if too high, then the scam story cannot look normal. All the maintenance records of our two cars are in the system of two dealers in another state where we bought them brandnew. We did fully diagnosis check in the dealers and did all the necessary and even unnecessary repairs at the body shop from our auto insurance in the end of last year right before moving to MA. On 2/17 around 5pm, we took two cars there for the inspection sticker. Since then, all the scams started. They told us the first car (pretty new) cannot pass, but then they changed their mind because they saw our 2nd car waiting behind, they told us, they let the 1st car pass, instead the 2nd car (Sienna) cannot pass. The sale kept pulling out the little plastic crack piece in front of the car. The body shop and dealer in another state before our moving told us this does not matter at all, it is even not worthful to fix it even our deductible is only $100. But ok, we then fixed it at a body shop and also got 4 new tires, so, we came here for the sticker again. And we plan to change the wiper and replace one light sensor which are obviously not working. But this time, they saw we have the whole new plastic front part and 4 new tires, so, they didn't do the regular inspection at all like checking the light and wiper, instead, they looked for a one big around $1k problem, so, they passed everything else except one thing not pass: suspension. We told them we want the 2nd opinion for this suspension issue which was not in their first report, but guess what they already erased their first report! And we were told we cannot leave with our car and refused to give us the key back if we don’t accept their report, we told them they have no such legal right, but the manager kept telling us he represents the state law! And if we take our car, they will put a mechanical line on our car! We told them we will have to call the police to ask if this dealer has such a right. So, we called the police and went outside to wait in order not to bother other customers. But when the police came, the GENERAL manager came who we didn’t know his existence before, he told the police he orders a trespassing order! Wow, it was us who called police, and this dealer kept our car and key inside the building!! The general manager lied to the police saying we cannot go inside even we just walked out by ourselves for waiting the police to come. They lift our car and then put it down, kept banging the front door, I took the videos and photos when they were doing that. I told them please do not hit the front door. Our car got everything taken care of at the body shop in another state before moving to MA, the painting very shining, even no any scratches. But this location, they just want to damage our car, then they could let our car fail the inspection just for any tiny problem to be enlarged as a big issue, like that little crack in the plastic part. Their two inspection reports are different and in such a contradiction, and they let the notworking light and wiper pass, their report is not right and not reliable. But they claim they represent the state law. Before we went there for the 2nd time, we called, the lady on the phone also tried to scam us, saying if the car failed the inspection, then we will have to pay them $642, then later she said she did not say this number at all! Our phone record could show the history of callings, we called again the next day. But when they had our car, it was too late for us to stop them. More

Let’s start off by saying I’ve had 3 Toyota vehicles of mine serviced at the dealership for well over a decade. In the end of 2019 I had a horrible experience purchasing my 2016 RAV4 from them; after a yea mine serviced at the dealership for well over a decade. In the end of 2019 I had a horrible experience purchasing my 2016 RAV4 from them; after a year of avoiding them and receiving numerous texts from the general manager I decided to give them a try again for service. First service in February of 2021 was good however today May 17th I received some of the poorest service. I had to call to follow up on my car that I had booked a 9:30 am appointment for and also came 30 minutes early for check in. My car for a tire rotation and alignment and tire balance, with fuel injector cleaning (which isn’t worth the money in my opinion) took until 5:15 pm to be done. So my husband dropped me off at 5:23 and I had to wait to be acknowledged in the service department which is sad after having to call to follow up on my car regardless. I brought a coupon that was mailed to me and that seemed like a hassle to Juan who provided me terrible service. Well he told them to go grab my car and upon waiting outside with out seeing my car I start walking the lot to see where my car is; and the guy fetching it also had no idea. Low and behold I already had to fully pay for the services and my car was still on the lift with my alarm going off with no back tires on. I was told it was going to be ready over 25 minutes ago at that point. So I sat outside waiting for my car until just before 5 pm. No apology from anyone but a poor service tech who pulled my car up front for me. The guy Juan who checked me in explained that they broke some studs; which were actually lug nuts to my tire and they had to replace them for me. Let me just say I will never ever provide that dealership any more business and I refuse to allow any friends or family of mine who are Toyota drivers to use this dealership. They have horrible service and they have terrible customer service. My husband even tried speaking with them and they didn’t care or offer an apology. If anything turns out wrong with my car in the next week I will be heading to the BBB and obtaining a lawyer and suing the dealership. A sincerely upset loyal Toyota owner. PS if you want the whole story about the purchasing of the vehicle I can provide that too for back story. More

Alex is awesome. He is patient, respectful, knowledgeable about cars, and willing to listen to what I have to say. I just bought a car from him. I have to say that I am positively impressed. about cars, and willing to listen to what I have to say. I just bought a car from him. I have to say that I am positively impressed. More

We were pleasantly greeted by Bryan Carney and told him I was looking for a used Toyota RAV4 with low mileage. Bryan was very knowledgeable of what cars he had on the lot that would suit my needs. They gave was looking for a used Toyota RAV4 with low mileage. Bryan was very knowledgeable of what cars he had on the lot that would suit my needs. They gave me a very good trade in value on my vehicle, and I left the dealership a very happy customer. I was very pleased with the service provided by Bryan and others who helped me with my purchase. I would definitely recommend Westboro Toyota to my family and friends. More

There was a guy who had the name BB Bashkim Bhajraktari. I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had and he told he can’t so I left. He comes back to my car and tells me that “hey let me see how you get the car you want from the other dealer” - so unprofessional. As a customer I have every right to leave the show room and as a sales guy he has every right to not give me a deal but telling me I can never get the car I need from the other dealer was cheap. Learn to respect your customers first and learn how to talk. I will never go back or recommend others to visit this showroom. More

Erin Gallant in sales was just awesome. The Covid environment is challenging at the very least and she made the process easy with no hassles. Business Manager Alex Sanchez also made the paperwork eas environment is challenging at the very least and she made the process easy with no hassles. Business Manager Alex Sanchez also made the paperwork easy too. i highly recommend Westboro Toyota and Cudos to the Management team for ensuring that deals can be made with little hassle - especially during times like these More