Westboro Toyota

Worst experience i have ever had buying a vehicle. Salesman Rajeev was the most disrespectful human i have ever dealt with statements such as. "Don't buy the truck" "when are u going to have the che Salesman Rajeev was the most disrespectful human i have ever dealt with statements such as. "Don't buy the truck" "when are u going to have the check for truck" "Are you sure you are approved" He is a lier and will tell you watever you want to hear. The manager was very polite and apologetic until I canceled the deal he refused to give me my entire deposit back. And later that night a private number called and threatened me and said " dont leave another bad review i know where your wife works and where you live" a police report was filled stay away. After leaving this review I received a call from the "legal team" saying "if u don't take the post down by 5pm we will be knocking at your door" "we know who your employer is" More

I was in the market for a used Toyota Tundra and found one online at this dealership. After driving an hour to look at the vehicle and meet the sales man he turned out to be very rude so I asked for anot one online at this dealership. After driving an hour to look at the vehicle and meet the sales man he turned out to be very rude so I asked for another salesman. He became upset that I did not want to deal with him and threw the keys at my brother. I was given a different sales man Leo who turned out to be a nice guy. When I went test drive the vehicle as soon as I pulled out of the parking lot the gas light came on. I ended up purchasing the vehicle as intended. Part of the delivery confirmation agreement was to have a key FOB which the vehicle did not come with and the car was to be detailed. When the car was delivered today it was not detailed at all. The seats had stains and animal fur and smelled like a skunk had been in the truck. I asked the salesman why was it not detailed and he said that the company he worked for was cheap. So I did not take delivery of vehicle. Long story short is please do your research on dealerships before you decide to make a purchase. Do not purchase from this dealership. This has been a very unpleasant experience and I would not recommend this dealership to ANYONE EVER. More

I bought a 2019 Audi Q5 from this location in July. I'll start with the good - Sales guy, Tony, was really friendly. The bad - when testing driving the vehicle I noticed a ding in the windshield (out of dri start with the good - Sales guy, Tony, was really friendly. The bad - when testing driving the vehicle I noticed a ding in the windshield (out of driving view) and I was told this would be corrected before pickup. I sign all the paper work and pick up the car a week later and the ding is still there - I am told that they filled it and that is all they could do. I've had windshield dings repaired before to the point where nothing can be seen but a pinpoint and this was not fixed. I complained to Tony and he felt bad, he was even surprised that they left it the way it was left (see photo below). The manager, John Dowden, was busy and could not speak with me in person, so I emailed John about what happened but he never responded back to me. Lesson learned on my part to not sign anything unless it is in writing. But shame on John Dowden Sales Manager for not making it right or not even responding to my email. I will never shop there again nor will I recommend this Toyota dealership to others. More

I went to this dealer to look at used cars, it was the first dealership I went to in my search for a vehicle. I believe the guys name was Shawn, that was helping me. This place is so shady. First, they ke first dealership I went to in my search for a vehicle. I believe the guys name was Shawn, that was helping me. This place is so shady. First, they kept pressuring me to buy a car that day, even after telling them multiple times I wasn’t going to buy right away. When I found a car I liked, they wouldn’t give me a copy of the information on it. The numbers were all over the place. Shawn said one thing, the manager said another, went back and forth several times with all different figures. When they offered me a better price, they said that was with my trade-in, so I wouldn’t have actually saved anything off the price of the car. I may have even ended up paying more than the price they had listed. Finally, when I asked about taking it to my own mechanic to look at, they said I couldn’t do that. When I asked why, they said it was because their vehicles have been damaged in the past while being looked at by independent mechanics. I’m not about to spend that kind of money without making sure it’s a good vehicle. I went to two other dealerships after I left Toyota, both of which had no problem at all with letting me take it to get checked by my own mechanic. Also one more thing, I’m not entirely sure on this but when I looked this dealer up online after I went there, it seems like they charge more if you pay cash or have your own financing. Like $1000 more. That’s such a rip off. I would not recommend this dealership to anyone. More

Leo is the best, the best service, attentive and fast, helps you from start to finish throughout your purchase process. recommend it to everyone who wants a new car. helps you from start to finish throughout your purchase process. recommend it to everyone who wants a new car. More

Fantastic service door to door Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The service advisor, Brenda Ocasio, was outstanding. She called me once my car got into shop, updated me on status of vehicle and then called me once my vehicle was on my way home. More

DO NOT SERVICE YOU CAR HERE UNLESS YOU WANT TO BE ABUSED I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and t I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and then accusing the customer of lying. If you are in Metro West Mass area you will do much better at Bernardi Toyota or Acton Toyota. My story: went in for oil change and tire rotation using 1 of their many coupons to suck you in. Advisor was Roger Barron. Lounge area and wait typical. After an hour Roger comes over with a laundry list of $900 of suggested service. Transmission fluid that was done at Acton. Spark plugs not due until next tear. Fuel emissions cleaning not called for in owners manual. Asked why are you trying to sell me things inappropriately? Went back to his desk rather coldly. When the vehicle was ready their 1 and only xxx terminal was out of paper and NO ONE knew where a new roll of paper was. It was comical. After 15 minutes they found some. Roger did not thank me nor walk me to my car etc. Alfredo Lopes who I later learned is the "Service Manager" (and I use that term very lightly), showed me my car but it was blocked by another car so I could not exit the garage while he went to look for keys. This is where it gets interesting but scary. A month later as I am checking my oil as I do every month I almost faint when I see they had left the oil dip stick only half way inserted!!!!! Some oil had leaked out and I can only imagine the damage to the engine if more had leaked out or the dip stick came loose around a fan belt etc. I immediately call to speak with the service manager and they put on Alfredo. He is immediately gets defensive and says "...well IF we did it why did you wait so long to call us...". WHAT?!?! How about "OMG I am so sorry please bring it down immediately and I will personally put it up on a left and do a complete end to end inspection to ensure everything else is ok and offer you credit on a future visit". Nope! He says "...well what do you want us to do...?". And I repeat apologize and offer to rectify. Nope. His tone is screaming "YOU ARE LYING AND I DO NOT BELIEVE YOU". It gets very heated on the phone and results in him saying "YOU ARE RUDE AND IGNORANT". At that point I hang up on him. For 2 days I asked for the GM John Dowden to call me back since Alfredo is in way over his head. Finally John returns my call and has even a worse tone than Alfredo. He is more interested in interrogating me about what I said to Alfredo than apologizing and rectifying. I suggest to him the fix is apologize and rectify by future service credit and or complementary MPI multi point inspection. "No, we do not do that". My credit card company was shocked and more than glad to refund my money over Westboro Toyota incompetence. In summary I urge you to avoid them at all costs. Please take the time to review other feedback here. It is a consistent theme of all the typical dealer ripoffs you read about and it is quite surprising Toyota allows them to sell and service Toyota. They are not honest, will try to up sell you with un needed add ons and God forbid if there is an issue will immediately start to say you are lying and attack you vs owning their issue and fixing it. Buyer beware. Avoid at all costs. Never again. More

Horrific sales experience, still waiting for our deposit to be returned. Will not sell you a car if you finance with your bank. We came in pre-approved with USAA utilizing their car buying service. Explai to be returned. Will not sell you a car if you finance with your bank. We came in pre-approved with USAA utilizing their car buying service. Explained to the sales person we were open to other finance options if they could beat the rate our bank gave us. 2 days later they still had not submitted paperwork to our bank and called my husband a liar when he told them the interest rate our bank was offering. They came back with a .5% higher rate and when we said no stick with our bank they suddenly could match it. We said no again, sticking with USAA, they didn’t like that and refused to send the paperwork to our bank. We pulled the deal and the GM called full of fake apologies. We gave them another chance and 3 days later they still were not sending the bank the paperwork for the sale and when they did, it had their finance company filled out as the lender. We finally had to pull the sale completely and 3 days later still waiting for my deposit to be returned. We bought a car somewhere else and they refused to confirm with our bank the sale was dead, the bank had to hound them. Awful awful experience. More

Worst ever dealer in United States that I had to deal with I had the worst ever experience dealing with this dealer. I bought a 2014 Camry from them in 2016 Dec and from the day 1 I signed up the deal, the exp I had the worst ever experience dealing with this dealer. I bought a 2014 Camry from them in 2016 Dec and from the day 1 I signed up the deal, the experience was worst. First to start with, they delayed the delivery of the vehicle by 3 weeks. When I checked and finalized the vehicle they did not tell me that they do not have the title ready with them. After I paid the initial advance of $500, they told me that it will take few days (3-4 days, max a week) for the delivery. I had to call them daily after that till I got my vehicle. I couldn't cancel the deal as they had my $500 now. I would lose that if I cancel. The second experience was cancelling the first extended warranty I had on the car. I called them multiple times (Joseph Cefalo) to cancel this and I got hold of him after 2 weeks of continuous calling. I was asked to go in person to cancel the warranty. He took a form which he did not fill and asked me to sign it(The treatment was not pleasant when I visited the dealership to cancel. He maid me wait 30 mins which I know was on purpose). I signed and submitted the form to him. He told it will take a month for me to get the refund. Its been more that 3 months and I am still waiting for the refund. Calling the warranty provider today, I was disappointed to hear that the dealer had never submitted the cancellation request till date. Its a warranty of $1500 and I have never used a penny of it as benefit. Never ever buy even a spare part from these guys. There are plenty of dealers here in Mass who do decent business. More

WORST CUSTOMER SERVICE - Never recommend to any one Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires are absolutely fine and only 27K on my new Toyota sienna. Seems they are cheating, Every time you step in you should have new tires. They are trying to squeeze money by failing the inspection. More