Westboro Toyota

Lipstick on pig, but still a car dealership Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a salesman who said he’d be helping instead (BB). He semi-explains this is the way they do it. Demanding: Taking my personal information before test drive he says we “need your cell number.” No you don’t, you would like my cell phone number. Deceptive: Get in car for test drive. On the front seat is a laminated price chart. It was as if I were in a furniture store. On top of the price chart and in bold is the Kelly Blue Book price, darker and smaller in the middle, the cash price (which was 750 more than advertised price) at the bottom, bold and bigger is the advertised price. BB asks will you be financing (a question all dealers want to know) because if not the higher middle price is the cash price. I didn’t see this anywhere on their site? I ask him to take a look at my trade-in and give him the keys while I test drive the car. I hate doing this knowing getting them back is always an issue. Indifferent and controlling: Returning to dealer BB asks did I like the car. I say it’s ok. Without further dialogue he gets up and states you’re financing 4-5 years. I say probably 3 but I’m not sure I even like the car. He says I’ll go run some numbers and abruptly leaves, completely indifferent to any conversation regarding my thoughts on the car. Then, what I could have been done online taking 15 seconds, instead 15 minutes later BB comes back with high numbers. (He also doesn’t have my keys which means I’ll have to have him “check with his sales manager” to get them back and then have the sales manager try to work me over as part of the hard sell.) “Right Price”= we’ll haggle over everything else: My trade is listed at 1500. Three days before was offered 3500. from different dealer. I point this out. Instantly 1. He rudely questions this. 2. Starts offering to negotiate the trade. I thought this was a “Right price policy”. In the background I here a couple negotiating the financing rates with the famous I’ll go check with my sales manager line. Not having my keys I know I’ll need to go through this as well. Wasting time: I give up and tell BB I need my keys to leave. A minute later the sales manager comes over and put’s my keys out of polite reach. Asking me about the car and my preferences he begins to surf the website looking for alternative. Does he think I haven’t done this yet, since I originally found the car online? Finally he accepts I’m not interested in the car or waiting while he surfs the web. Starts to say goodbye and still doesn’t give me my keys. I have to rudely reach between him and his computer to get my keys. Ridiculous. This past July I purchased a Scion from a Toyota Dealer on Route 119. It was a much, much, much better experience. Westborough Toyota is as old school, pressure tactics as any dealer I’ve recently been to. More

SERVICE DEPARTMENT I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks t I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks to the shuttle driver his name slips my mind he was very professional. Young man who took my vehicle and the person who came out of a back office . Big guy was saying good morning to the employees and me. I did not get his name I called back name was John Dowdon the shuttle mans name was Dan the person on my paper was Roger. More

they made it right I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book to admit your mistakes and move forward to amend. I would recommend them based on this fact alone. More

Positive experience, thanks to David We have been Toyota owners for decades, so our decision to go with Westboro Toyota was solely based on the atmosphere and the service that they provid We have been Toyota owners for decades, so our decision to go with Westboro Toyota was solely based on the atmosphere and the service that they provide. Dealing with David made the whole process painless. He was very informative, down-to-earth, and made us feel very comfortable. It was the easiest car purchase we ever made. More

Leo treats you like family I had a worderful experience at Westboro Toyota. People are very friendly and they go straight to the point when it comes down to showing the numbers I had a worderful experience at Westboro Toyota. People are very friendly and they go straight to the point when it comes down to showing the numbers. I've always hated the back and forth negotiation and they eliminated that by being up front with the right price. I love my new car! Special thanks to Leo. He made sure I had a worderful experience. Thanks Leo!! More

Attempted purchase I purchased a new Dodge neon from this dealer. Wanted to trade it in with 32,000 miles and they wouldn't, give me anything for it because it was a man I purchased a new Dodge neon from this dealer. Wanted to trade it in with 32,000 miles and they wouldn't, give me anything for it because it was a manual. The new car was also manual. The salesman kept going back and forth to a manager and we could not come to terms. Ended up buying the identical car from Acton Toyota, total purchase took less than 30 minutes. I have since bought a second Toyota from them. More

Awesome sales person We drove from New York to purchase a used Toyota that meet our specifications. When we walked in the door we were introduced to Ricky who was gong to We drove from New York to purchase a used Toyota that meet our specifications. When we walked in the door we were introduced to Ricky who was gong to be our sales person. I have to say he was the most polite personable sales person I have ever dealt with. His professionalism and his courteous and respectful way made our buying experience a very enjoyable experience. More

Thorough job, no pushback about ToyotaCare Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Only issue was some miscommunication between parts and service, but that was resolved quickly. More

Great Dealership! Westboro Toyota is an awesome dealership. Our salesman, Tim High, was incredibly patient, responsive and helpful. The General Sales Manager, Luiz Augu Westboro Toyota is an awesome dealership. Our salesman, Tim High, was incredibly patient, responsive and helpful. The General Sales Manager, Luiz Augusto Angelo, was also wonderful. We were equally impressed with Michael Knox, General Manager. They all went above and beyond to fix an issue that was no fault of their own and made sure I was completely satisfied with my experience. I strongly recommend this dealership. More