Westboro Toyota

This dealership was awful. I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s exactly what happened. Everything went smoothly until I brought it home and was able to drive over 50 mph on the highway where I realized that the whole front end was shaking. This was due to the terrible tires that they tried to get away when selling the car. I then checked the engine with my father who noticed a cracked windshield, and a rats nest in the engine. The brakes were also more than halfway worn. The only thing they agreed to fix was the tires which they took off another 4 runner. When I approached the dealership sales manager to ask how he could of charged me over 900 dollars for a “ready car fee” despite all of these issues being wrong he said “it’s not my problem” his name is Tony. I then was told I needed to go to service where Alfredo was somewhat helpful but only fixed the biggest issue being the tires. The service associate I worked with John told me over the phone that my father was dramatic due to all of the complaints. No one here takes accountability. The cherry on top was when I told them not to put an inspection sticker on based on the untruthful behavior I had already experienced. I showed up to get my car and was told “no one told me”. I had not only told the sales associate and the service associate but written in text messages. I’m disgusted with the issues that I’m still having with the car. They called me after I had written a review that they sent me to fill out received an “apology” phone call and wasn’t offered any services to fix the issues or to compensate the money that was wrongfully owed. More

very good customer service, Matthew is very knowledgeable, kind and easy on the eyes ;) 10/10 experience knowledgeable, kind and easy on the eyes ;) 10/10 experience More

Excellent service, very fast, 1000 points 🫡👍 I recommend it, if you haven't been, you should go, they are the best in the state. recommend it, if you haven't been, you should go, they are the best in the state. More

Dealership lacks a clearly designated parking area for visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a mix of unlicensed and licensed cars More

I had a noise in my A/ C. Now the noise is gone and my car sounds like new. Now the noise is gone and my car sounds like new. More

Been a customer since 2009 and also use for service. Would recommend for both sales and services. Would recommend for both sales and services. More

Dealt with Mason. Nice guy who got the job done. He owned the car I purchased and had great insight on the purchase. Totally would travel to MA from CT to work with th Nice guy who got the job done. He owned the car I purchased and had great insight on the purchase. Totally would travel to MA from CT to work with them. More

An additional charge was levied, but the service advisor was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't go through. More

Great service on both our cars yesterday. Got to see our sales guy Leo too. Got to see our sales guy Leo too. More

My car wasn’t ready in the slightest when I drove it off the lot. When I went back to address the issues the sales manager told me “it’s not my problem anymore”. I am super frustrated with how things were h the lot. When I went back to address the issues the sales manager told me “it’s not my problem anymore”. I am super frustrated with how things were handled being told “it’s a used car”. However, it was new to me and it should have been ready for me. More