Westboro Toyota

They solved a challenging situation properly and professionally. The service dept was sometimes hard to reach, but these times are challenging. professionally. The service dept was sometimes hard to reach, but these times are challenging. More

The gentleman that helped me took my information and let me know he will call when it’s ready. But he wasn’t very happy. And when I picked up my car I went all over the building to find it and couldn’t. Ano me know he will call when it’s ready. But he wasn’t very happy. And when I picked up my car I went all over the building to find it and couldn’t. Another man took it upon himself to find my car and bring it to me. Normally service is great but this time around not good More

Lying, cheating, false info, made buying experience very painfully difficult car equipment does not match Toyota window sticker painfully difficult car equipment does not match Toyota window sticker More

Worst service ever. Nobody checked me in and my car was sitting for 2 hours and they didn’t touch it Nobody checked me in and my car was sitting for 2 hours and they didn’t touch it More

Leo is an exceptional individual who possesses remarkable qualities. I highly recommend him without any reservations. qualities. I highly recommend him without any reservations. More

The staff were very good I woul specifically thank Sean who was very transparent in his communication who was very transparent in his communication More

Car was covered in grease when I picked it up. No quality control. Bad communication No quality control. Bad communication More

I had a tough time getting to Juan. I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call b I was told my car would be ready in 90 mins. But I had to call Juan at least 3 times to know when my car will be ready and he wouldn’t respond/call back despite leaving voice messages. Finally he called close to end of the day to say I can pick up. I under Delays happen. But I expect some communication. After service, my car still shows ‘’maintenance required’. I called again to ask why I see the message and if I need to do something else. No response till now. I wish I don’t have to work with him again. He is either too busy or too rude. More

There is no proper way to deal with parts, service and sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to ge sales department. I have to get a part that wasn’t installed when I bought my vehicle due to parts shortage. I had to follow up, multiple times to get it done. I did have few questions about my new car and sales guys are rude to answer my questions as they think the sales person should’ve be covering those when I got my vehicle.. I paid 60k for bare customer service from the dealer More

I had an appointment for 2:15 PM for my Toyota Tacoma and arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until af arrived at 2:00. However, I was not checked in until almost 2:55. The service was for the 30,000 mile checkup. The service was not completed until after 6:00 PM. More