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Westboro Toyota - Service Center

Westborough, MA

4.3
1,911 Reviews

1,911 Reviews of Westboro Toyota - Service Center

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October 14, 2023

Two hours for an oil change I made an appointment for and a loose oil drain plug that leaked on my driveway. I've bought three vehicles here but the service has been taking longer each time. More

by BILLYGASSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2023

Consistent, customer focused and listens to the customer and takes the time needed to help More

by MARC_DIPILATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2023

The entire process was smooth and quick, the team was very attentive! Léo Olivier who attended to me was perfect! made me very happy 🙏🏼😃 More

by MARISASILVASKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert VonDohlen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Blount
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dowden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenan Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Sifontes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonardo Olivier, Theodore Bogard, Alex Sanchez, Darmy Grullon
October 13, 2023

Always great service and timely manner to finish what needs to be done. I always come back. More

by Sea2moon62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Sea2moon62 responded

The best service

October 13, 2023

Harold was excellent! The experience was great! I am so glad I found this branch. More

by DNOLTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold
October 13, 2023

The service manager is rude and condescending and argumentative. They refused to look at any other source of the problem. I've had the same problem for 3 years. Then they want to charge a diagnostic More

by MINGERSON1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo Lopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate...? Last name. Doesn't return phone calls.
October 12, 2023

Thanks to Alfredo the supervisor and Kevin both are wonderful and a credit to your company. More

by NENESALSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

I had an appointment and once I arrived I sat inside the garage for 15 mins before anyone came up to me to check me in. Then I waited an hour and a half before they even looked at my car. I was told a part More

by GAILYK88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lopes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Melendez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Vazquez, Braeden Stamoilis
October 12, 2023

I like the drive in service- works very smoothly. The spacious sitting away from a TV is very appealing. The service personal are polite and engaging. More

by BANCROFT014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Thanks you so much for fixing my breaks, The car now works well thanks again More

by nasisandra672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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