Westboro Toyota - Service Center

SERVICE DEPARTMENT I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks t I have been driving for 65 plus years. As a person who understands respect and business. This is the best Dealership Service I have received. Thanks to the shuttle driver his name slips my mind he was very professional. Young man who took my vehicle and the person who came out of a back office . Big guy was saying good morning to the employees and me. I did not get his name I called back name was John Dowdon the shuttle mans name was Dan the person on my paper was Roger. More

they made it right I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book I did have some initial communication issues with this dealership but management got involved quickly and made it right. That means a lot in my book to admit your mistakes and move forward to amend. I would recommend them based on this fact alone. More

Thorough job, no pushback about ToyotaCare Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Did a great job of analyzing issue with speaker, ensuring that I got it covered under warranty. Repair rep made sure that the job was done correctly. Only issue was some miscommunication between parts and service, but that was resolved quickly. More

Excellent experience with James Lavelle, Asst Servc Manager I went for a repair of the rack and pinion at Westboro Toyota on August 18, 2014, a cost of $996.73. I had an excellent experience in which the servic I went for a repair of the rack and pinion at Westboro Toyota on August 18, 2014, a cost of $996.73. I had an excellent experience in which the service advisor, assistant service manager James Lavelle, was very informative and communicative. Mr. Lavelle put in a lot of research on the vehicle’s repair, offered a shuttle from Westboro Toyota [which is amazing because the destination wasn’t near Westboro] and he went above and beyond with helping me as a customer. He was on the phone with the independent shop that gave the quote, he was communicating with the other service managers in his department and he was very professional, friendly and courteous. Also, Westboro Toyota is the only dealership that advertises a matching price for an independent shop. Mr. Lavelle took my worries away because when I got quotes from local shops, they were too nervous and couldn't figure out how to do the repair without removing the engine from the car. Mr. Lavelle stated that Toyota knows their cars very well, and indeed Westboro Toyota far exceeded my expectations on this repair. I was nervous going in, and afterward the worries went away. Even though I had a past situation with Duy Pham in regards to a separate incident that involved my battery, it shouldn't reflect negatively on the service department at Westboro Toyota. More

Professional, curtious, friendly and fair in pricing I purchased my veichle from this dealership 2 years ago and was completely satisfied with the buying experience. I recently serviced my vehicle at Wes I purchased my veichle from this dealership 2 years ago and was completely satisfied with the buying experience. I recently serviced my vehicle at Westboro and was thouroughly satisfied with the service experience. The dealership was state of the art with knowledgeable , freindly and talented staff. I was offered free shuttle service, free snacks and treated like family. When the bill for service arrived, I was pleasantly surprised at how reasonable it was. Congratulations Toyota for having a store that was so oriented towards fair and balanced customer service. More

Incredible customer service! Just completed my first experience with Westboro Toyota, and the customer service was incredible! My leased Rav 4 was hit recently and, since it is a Just completed my first experience with Westboro Toyota, and the customer service was incredible! My leased Rav 4 was hit recently and, since it is a leased vehicle, I wanted to have the repair done with the assistance of a dealership. I contacted another well-known Toyota dealership (who had done my last few routine maintenance appointments, so I had a relationship with them.) I found them neither very helpful nor knowledgeable, so I Googled to see where other Toyota dealerships might be and found Westboro Toyota. When I called, the owner, Rick, answered the phone. He was immediately extraordinarily helpful, not only about the repair concerns but about the insurance process. He made no attempt to pass me off to an employee, and he even provided me his cell phone number to call when I was ready to come in. Well, I brought the car in last week, and Rick had arranged everything--rental, repair through the collision repair business they use, all of it. I picked my car up today, and again was met by the owner, Rick. The car looks amazing, and was beautifully detailed--by the dealership! Before I left, I discussed end-of-lease options with Rick, who again was very helpful, explaining my options, all without any of the hard sell behavior that most dealerships are known for. In reality, there was no real benefit at this point to the dealership, since the collision repair was done elsewhere. The clear motive in all of this was the kind of customer service we rarely see anymore. So, in short, when you need a car, or service, this is the place to go. I, for one, will not go anywhere else from now on. More

Westboro Toyota Service Exceeded my Expectations My 2 Toyotas, a 2002 Rav 4 and a 2012 Prius, have been serviced both at Bernardi Toyota, near where I live, and Westboro Toyota near where I work. My 2 Toyotas, a 2002 Rav 4 and a 2012 Prius, have been serviced both at Bernardi Toyota, near where I live, and Westboro Toyota near where I work. I recently had a very serious problem with my 2002 Rav 4. I turned to Bernardi Toyota and National Toyota and was greatly disappointed by their response. I turned to Westboro Toyota, and am so appreciative that they cared to help me. What I learned is that you should buy a car not based on price, as most dealerships will price match, but buy on service. Dealerships have different regional service managers, and Westboro Toyota went the extra mile for me. They did what the others would not do. They value loyalty and customer satisfaction. I will buy my next Toyota at Westboro Toyota...they helped me beyond my expectations! More

Great experience with my 40,000 mile service! Westborough Toyota has always been helpful in providing service for by Toyata Camery, but my 40K service was excellant. I needed tires and the service Westborough Toyota has always been helpful in providing service for by Toyata Camery, but my 40K service was excellant. I needed tires and the service Attendent reviewed the different options and prices. He even went out to my car to make sure tires were needed and what brand I had. He suggested a front end alignment which is the right thing to do for best tire wear. And lastly they found my battery cap was missing, checked on the age of my battery and gave me a great price, which was competitive with a quote from my local service station. And don't forget the pick-up and drop off rides, and the discount coupon they allowed even though it was a couple days past expiration! Highly recomment Service here. More

I will never use this service again My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and ex My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and explained to me that I have to come first time to order the mirror and the second time to do the job. When I asked whether it is possible to order a new part by phone he answered it is not possible. (I should mention that I bought my car from this dealership 2 years ago and they have all the specifications for my car). Therefore, I bought the mirror from Autozone and brought it to the dealership. The mirror was installed and I paid $15 for the job. In two hours the mirror was loose and I was forced to close the mirror, i was afraid that I will loose it altogether. I called the dealership and they said that I have to come, so they will do their job better. When I came again, it turned out that I had a wrong mirror from the very beginning and it could not be installed. When I asked why they did not tell me that in the morning, they said that it was not their problem. Now they ordered the proper mirror and scheduled my visit in two days. I came at the time, the right mirror was there and has been installed. The girl who helped me said that the old mirror is the car, so that I can return it to the shop. I was very glad but decided to check the mirror. It was not in the car. I returned again and said that I cannot find the old mirror. The girl checked with the master and it turned out that he gave it back to the shop in the dealership. I asked the girl why did she tell me that the old mirror was in the car. She answered: I assumed that it was there. In summary, everybody with whom I dealt in the dealership was absolutely disinterested in my problem: they did not order the right part by phone, they installed the wrong part without notifying me, they lied to me that everything is OK, while it was not. I consider such a service as a disaster More