Weston Kia - Service Center

We had an oil change, bought a new key and had the anti theft soft ware installed. Kris was attentive, straight forward and trustworthy. The waiting area was clean and comfortable. Services performed in theft soft ware installed. Kris was attentive, straight forward and trustworthy. The waiting area was clean and comfortable. Services performed in a timely manner. More

All ways very good No time Very happy to recommend this place to all my friends place to all my friends More

Great experience this time This was an easy transaction and a great experience. It's much easier to drop the truck off and pick it up later. and a great experience. It's much easier to drop the truck off and pick it up later. More

Kris and Team did a great job considering the parts issues. 100 percent satisfied with KIA Service Center. issues. 100 percent satisfied with KIA Service Center. More

Gary in the service department provides fantastic customer service. Always a pleasure to work with customer service. Always a pleasure to work with More

Great as always! !! Gary in service is extremely good. We feel well taken care of! Thank you! !! Gary in service is extremely good. We feel well taken care of! Thank you! More

First off, they absolutely Do Not answer the telephone. I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, the I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, they didn’t answer the telephone. They don’t listen, or truley care about their customers’ needs. They don’t answer questions thoroughly, or truthfully. I have talked to Silvere Aluko several times, and ended the conversation angry, He has lied to me, and basically left me feeling like he absolutely doesn’t care about my situation. I have spoken with his superior Dave Hoops several times, and it has made me feel even worse. Mr. Hoops always, and I am not exaggerating, always, answers the phone, listens a little, and says he is at the bank, and needs to call me back. The last time he did this, the person who I told I needed to talk to Mr. Hoops said “I can see him in his office, and it looks like he is on the phone. Wait, he just got off. I will put you through.” Mr. Hoops then told me he was at the bank, and needed to call me back. I worked in customer service for 35 years. If I ever caught one of my employees treating customers this way, I would have fired them on the spot. We have been loyal Kia owners for over twenty years, (we have three) but NOT ANYMORE!!! Weston Kia has worked extremely hard to make sure that we will NEVER recommend or purchase a Kia again. I have asked to talk to one of the Westin family members, but it seems to be impossible. Westin Kia’s Service Department is a disgrace. More

KIA service sept. Was up to excellence in both attitude and service. Rick was helpful. Was up to excellence in both attitude and service. Rick was helpful. More

Overall a great experience taking my truck in for a brake recall issue. Only problem was they did not have the part in stock so had to return with my truck a few days later. recall issue. Only problem was they did not have the part in stock so had to return with my truck a few days later. More

Answers To All My Questions Promptly Knowledgeable Informative Customer Care Great Service Above And Beyond Informative Customer Care Great Service Above And Beyond More