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Westside Lexus
Houston, TX
7,497 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,497 reviews
November 22, 2025
The buying process was seamless. David had me in and out in an hour. Sam in finance was equally efficient. I will definitely recommend making them a priority when searching for a veh David had me in and out in an hour. Sam in finance was equally efficient. I will definitely recommend making them a priority when searching for a vehicle. More
by texastrav75
Verified Customer
November 22, 2025
Ms Nellie was Very. Professional,knowledgeable, friendly and engaged with my needs for a black SUV. Professional,knowledgeable, friendly and engaged with my needs for a black SUV. More
by cynthiajonesalle
November 21, 2025
Very professional, knowledgeable, and friendly. All of our questions were answered, and we had a great experience! All of our questions were answered, and we had a great experience! More
by LDR12024
Employees Worked With
November 21, 2025
Exceeded expectations with kindness, patience, information and genuine care when purchasing a new car at Westside. It was my first experience with Lexus and will be telling all of my friends about information and genuine care when purchasing a new car at Westside. It was my first experience with Lexus and will be telling all of my friends about my experience. More
by molly.ehigby
November 20, 2025
Our experience with the finance department was the worst. After we were told to wait for the finance department a lady comes in. Her name is Judy Patureau she calles my name name and without introducing he After we were told to wait for the finance department a lady comes in. Her name is Judy Patureau she calles my name name and without introducing herself not even saying the greeting of the day she starts walking towards the cubicle sits down and tells us that we needed to put a down-payment to get the vehicle. While she talks to us she gives us a negative and derogatory look and at this point I tried to ask for other alternatives but again very unprofessional with the same derogatory look she says no. After this I started asking for other alternatives but at this point the lady turned her head away and started looking at my wife with the same unprofessional and derogatory demeanor and that's when my wife said it was time for us to leave. No only we felt disappointment because the lack of options that were given to us but we also felt disrespected. We drove two hours from College Station expecting good customer service. After that we drove a little under an hour further and went to Clear Lake Lexus and got the new vehicle with excellent customer service. Thanks. More
by kerryadorno
November 20, 2025
This lady Judy Patureau was very disrespectful to us . All the time we were there she gave us a really derogatory look the entire time we were there. She didn't even introduced herself not even the greeti All the time we were there she gave us a really derogatory look the entire time we were there. She didn't even introduced herself not even the greeting of the day. No options, nothing. It gor to a point that my wife said that it was time for us to leave. That's how uncomfortable we felt because of the way we got treated. We drove one more hour on top of the two we already drove to get there and got to Lexus Clear Lake and we got the vehicle there with the customer service that any new customer deserves. More
by kerryadorno
November 20, 2025
Just purchased my second Lexus, but first from Westside. I would highly recommend working with Tim!!! He made the whole process a great experience. I never felt like I was an inconvenience, and he was alwa I would highly recommend working with Tim!!! He made the whole process a great experience. I never felt like I was an inconvenience, and he was always quick to respond to all of my questions and concerns! More
by Sheri
Employees Worked With
November 20, 2025
Joe demonstrated exceptional knowledge and was extremely helpful throughout my experience. They patiently answered all my questions about the vehicle and went above and beyond to accommodate my challenging helpful throughout my experience. They patiently answered all my questions about the vehicle and went above and beyond to accommodate my challenging work schedule. During my recent experience, Judy demonstrated remarkable attention to detail and a deep understanding of financial procedures. She patiently guided me through each step, ensuring that all paperwork was completed accurately and efficiently. Her ability to explain complex financial concepts in a clear and approachable manner made the process much less stressful. More
by mines2012
November 19, 2025
Mary Margaret McGowan is the MOST thorough individual I have ever met ! She is knowledgable and so patient - I was never rushed with decisions and I changed my mind over and over about which car I wanted have ever met ! She is knowledgable and so patient - I was never rushed with decisions and I changed my mind over and over about which car I wanted and what color. She is also very very fun to work with !!!! More
by SDALIO
Employees Worked With
