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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

July 02, 2023

Very nice salesman, but the car was priced too much over the value of it. More

by BRAXTON.ROSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Westside Lexus responded

Rose, I am sorry to read this feedback. We strive to keep our prices competitive, and it is disappointing that we left the wrong impression. I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please don't hesitate to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

Jul 03, 2023 -

BRAXTON.ROSE responded

There’s nothing you can do, I paid cash $50,000 for a car that is valued at $37,000. My loss,I just pray the car stands up to its price. Thank you!!

July 01, 2023

Professional, respectful and community describes my first buying experience with Westside Lexus. My Sales Consultant is committed to my best interest by his consistent communication, good listener and kind. More

by Lcarter531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Westside Lexus responded

Thank you for the wonderful review! We're so glad to hear that your first buying experience with Westside Lexus was professional, respectful, and community-oriented, Carter. Enjoy your new car, and drive safe!

July 01, 2023

I have been a long time customer of Westside Lexus. I come back because I like the products and the people. The sales people, the business office and customer service people are all professional and More

by Senior Rambler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Westside Lexus responded

Thank you for your loyalty and kind words! We appreciate your support as a long-time customer of Westside Lexus. Drive safely in your new vehicle, and we hope to see you again soon!

June 30, 2023

Great service, pleased with the purchase and I did not have to wait several hours to finalize. More

by JOYCE.HAYES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Jun 30, 2023 -

Westside Lexus responded

Thank you for your great review, Joyce! All of us at Westside Lexus appreciate your business!

June 27, 2023

Sales rep. was very friendly. Financial rep. not great. We were promised a carpet car was missing, we didn’t hear back. I also noticed windshield water sprayers More

by nsosa0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Westside Lexus responded

Thank you for bringing these issues to our attention. I apologize for any inconvenience you experienced with our financial representative and the missing carpet in your car. I would like to address these concerns and ensure that they are resolved promptly. Please contact me at your earliest convenience so we can discuss this further. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 27, 2023

My second time buying here. Excellent saleman Steve Davis.He was awesome.Will come back. More

by prat18kt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Chau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
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Jun 27, 2023 -

prat18kt responded

I can’t thank Steve Davis my salesman enough in helping with purchasing my new ES350 Lexus.Steve was awesome.Now for Sam in finance it’s a different story.Sam was very unprofessional.He questioned me about paying in cash and not financing.He also questioned me to why did I drive all the way to Texas instead of Mississippi where I live to buy a car from Westside.I told him from the beginning this was my second Lexus purchase from this dealership.He complained almost the entire time of having to count out all the cash from me purchasing my car.Instead he should have been thanking me for returning to that dealership.Sam get your act together or you will cause this dealership to lose business,especially from returning customers.Steve Davis had it not been for your smile,warm heart,pleasant talk and knowledge,I would have walked away and bought my money elsewhere.

Jun 27, 2023 -

Westside Lexus responded

While we appreciate the kind feedback about Steve, the rest of your review is concerning to receive. We strive to deliver a professional and accommodating purchase experience, and it is disappointing that we left the wrong impression. I assure you that we will look into this situation to see that it is properly addressed. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

June 26, 2023

Best service with professional group of people. very cooperative and helpful in the transition from looking to buyout. More

by Jay
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Everyone
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Jun 26, 2023 -

Westside Lexus responded

Thanks for the review, Jay! We're so pleased to hear that you had a great experience with our team at Westside Lexus. Drive safely, and we hope to see you again down the road!

June 26, 2023

Professional staff with product knowledge. Gracious, eager to answer questions and offer advice. It was a pleasant experience. More

by johnbogash
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Uvalde , John Parish
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Jun 27, 2023 -

Westside Lexus responded

John, thank you for the kind words! We're glad to hear that our staff at Westside Lexus provided you with a professional and pleasant experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!

June 26, 2023

Alex was great to deal with. Wish I could say the same for Sam ( financing ). More

by Rfuentes
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Westside Lexus responded

Thank you for the review! We are glad to hear that you enjoyed working with Alex. With regard to the rest of your feedback, we apologize for your disappointing finance experience, and we would be happy to speak with you to see what more we can do to address these concerns. If you are willing to discuss this further, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

June 25, 2023

First class dealer with quality cars. Jeffrey Byers provides great service and all around him are a fantastic team. More

by wickatwork
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Stewart and Jessica ___, Charli Byers
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Jun 26, 2023 -

Westside Lexus responded

Thank you for the review! We are so glad to hear that Jeffrey delivered such a successful purchase experience. Drive safely, and we hope to see you again at Westside Lexus!

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