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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,144 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,144 reviews

May 14, 2023

Mike was very kind and got me a good deal. Car had some issues upon receipt, but Mike and his team helped support and I appreciate their efforts to make it right. Would recommend Westside Lexu More

by Rhett.moffett@outlook.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gonzales
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May 15, 2023 -

Westside Lexus responded

Thank you for your feedback. We're glad to hear that you had a pleasant experience with Mike and that he was able to provide you with a good deal. However, we apologize for any inconvenience caused due to the miscommunication with the mechanical issue Nonetheless, we appreciate your understanding and would like to thank you for bringing it to our attention. If you have any further concerns or questions, please don't hesitate to contact me directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 14, 2023

Westside Lexus is our dealership of choice in the Greater Houston Area, for both Sales and Service of our Lexus Vehicles. More

by JGORSKI1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate your confidence in the Westside Lexus team to get the job done and hope to see you back!

May 15, 2023 -

JGORSKI1 responded

Thanks for the many years of great service and support!

May 13, 2023

5 Awesome Lauren was awesome to work with. I really enjoyed the experience Thank you More

by tinasoko71@gmail.com
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Goldman
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May 15, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate the kind feedback about Lauren and hope to see you again at Westside Lexus. Safe travels!

May 13, 2023

They were professional, kind and very helpful. I appreciate the time they spent showing me the features on my new car. I would definitely recommend others to purchase their cars for Westside Lexus More

by salwajeedah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Westside Lexus responded

Thank you for the review! Our team is delighted that we provided you with professional, kind, and helpful service. Drive safely in your new vehicle, and we hope to see you back again at Westside Lexus!

May 13, 2023

Over the years and including this visit, I have had excellent care for my vehicles. Getting an appointment is flexible and easy. More

by GEDDINGS1@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Will Zamora
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May 15, 2023 -

Westside Lexus responded

We are thrilled to see that you've experienced flexible and easy appointment scheduling, and outstanding care for your vehicles at Westside Lexus. Thank you for sharing your positive experience with us!

May 12, 2023

My salesperson has been 100% with all my Lexus’ purchases! He only sells me what I’m comfortable with! Service/ finance 10/10 More

by THERESAVPATT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Westside Lexus responded

We appreciate your positive and thoughtful review! It makes us happy to see that our salesperson could provide you with the kind of service we strive for at Westside Lexus. We're glad you always feel comfortable during your Lexus purchases and appreciate your trust in our team. Thank you!

May 12, 2023

Chong is the best sales person ever, honest, diligent and smart, she really care hee customers More

by jamesjeankwon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2023 -

Westside Lexus responded

We couldn't have said it better—Chong is an asset to our team! Thank you for trusting Westside Lexus with your business. Enjoy the new ride!

May 12, 2023

I give my advisor 0; the odometer on the car shows 22,200, the car was due for an oil change and he wanted to charge for that; I ended up not doing it. More

by DANPOPOVICI50
Recommend Dealer
Yes
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May 15, 2023 -

Westside Lexus responded

We're sorry we didn't meet your expectations, Dan. Our goal is to provide transparent and straightforward service to all of our customers. Please know that we'll investigate this situation further and ensure our team is upholding our standards. If you have any additional concerns or feedback, please don't hesitate to reach out so that I may help. Best, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

DANPOPOVICI50 responded

Michael, I still believe that Lexus should have done an oil change on my car for free. Thanks, Dan

May 12, 2023

Car needed battery. Found also needed water pump. When I picked up drove 3 blocks and Engine Malfunction alert occurred. Returned to dealer where coolant was washed off- More

by jeanwitte1@gmail.com
Recommend Dealer
No
Employees Worked With
Cynthia
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May 15, 2023 -

Westside Lexus responded

We strive to deliver a seamless service experience, and I am so sorry to hear that you are having trouble with your vehicle. I'd like to step in right away so that I may address your comments directly and see if I can help improve your situation. If you are willing, please reach out to me at your earliest convenience. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

jeanwitte1@gmail.com responded

My car was returned after 2 additional days and now is functioning properly. I sent an email for status- response was to let me know when part was available. Following day I requested another status and response was my car was ready. I was given a couple gallons of gas for my inconvenience. Also I previously had 60k service and the Maintenance Screen was not reset suggesting I needed rotation, fluids, filters etc. This is my 4th RX350 from Westside. . Previously satisfied with dealer but reconsidering next service/purchase.

May 12, 2023

I booked an appointment on line but it didn't work. Andrew got me in anyway. I was in and out quickly. More

by CRAMJOSEPH@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler.
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May 12, 2023 -

Westside Lexus responded

We're so happy that Andrew was able to assist you! Thank you so much for your feedback, and we hope to see you again down the road!

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