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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,148 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,148 reviews

May 02, 2023

Westside Lexus is the best! They always make each visit so pleasant and enjoyable. Truly a great customer satisfaction focused organization! More

by TSOWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Westside Lexus responded

We're so glad to hear that you have had a pleasant and enjoyable time at Westside Lexus! Customer satisfaction is our main priority, and we're thrilled to see that it shows. Thank you for your support of our organization!

May 01, 2023

Always helpful and professional Everybody Is helpful and polite and knowledgeable. Recommend Westside if looking for a Lexus. More

by ckalkomey@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Alex W
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May 01, 2023 -

Westside Lexus responded

We're grateful for the positive review and glad to know that our team provided helpful and professional service during your visit to Westside Lexus. We appreciate the recommendation and hope to see you again soon!

May 01, 2023

The attention was great, fast and friendly All people are ready to help, making sure that you are comfortable More

by PATYSOPHY
Recommend Dealer
Yes
Employees Worked With
Jay Brown
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May 01, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate your business and hope to see you again at Westside Lexus!

May 01, 2023

Clean and friendly environment. Staff was courteous and attentive. They walked me through every step of the process. More

by EREYNA94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Westside Lexus responded

We appreciate your feedback! Providing a courteous and attentive experience, as well as a clean and friendly environment is what we strive for here at Westside Lexus. We're happy to hear that our staff was able to walk you through every step of the process. Thank you for visiting us!

April 30, 2023

Hi Tim Gallagher is a very knowledgeable sales person. He goes out of the way to answer all the queries and questions. Complete process was very transparent and smooth. More

by sumitsourav@gmail.com
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
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May 01, 2023 -

Westside Lexus responded

We can't wait to pass along your kind feedback to Tim! Thank you for having confidence in Westside Lexus!

April 30, 2023

Great and easy Great service, connectivity and can work from the waiting room Comfortable waiting area More

by EMILYHBANKS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Scott bissonett
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May 01, 2023 -

Westside Lexus responded

We're glad you enjoyed your visit, Emily! Westside Lexus always prioritizes great service and comfortable facilities for our customers. We know waiting can be stressful, so it's great to hear that connectivity and a comfortable room made your experience easy. Thanks for sharing your positive feedback!

April 30, 2023

Sorry. I am not editorializing for free. I am done Nope nope nope nope nope More

by bpearson@pearsonmedical.com
Recommend Dealer
Yes
Employees Worked With
Scott
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May 01, 2023 -

Westside Lexus responded

We want the most for our guests and never intend to inconvenience or take advantage of them. If there is anything more we can do to address this concern, please feel free to reach out. Best, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

April 30, 2023

The dealership is fine. Chris always does a great job. No more questions are needed - thank you More

by WILLYO@ALPHAPS.COM
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto - excellent job
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May 01, 2023 -

Westside Lexus responded

Thank you so much for reviewing Chris and the team at Westside Lexus! We truly appreciate your feedback!

April 30, 2023

5 5 Great experience I enjoyed the experience, everything except this survey. It's poorly done in my opinion. I'm for technology but this was not efficient. That should be enough words. More

by rbirddow@hotmail.com
Recommend Dealer
Yes
Employees Worked With
David
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April 30, 2023

Excellent as always No thanks I will shop there again as long as I need a car More

by jimdmacintyre@gmail.com
Recommend Dealer
Yes
Employees Worked With
Jeff Byers and Manny
Report | Print
May 01, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate your confidence in the Westside Lexus team to get the job done!

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