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Westside Lexus

Houston, TX

4.8
7,034 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,034 reviews

August 04, 2022

Very trust worthy in dealing with customers. They make it right with you and make sure you Are comfortable More

by Tanslinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Aug 04, 2022 -

Westside Lexus responded

Thank you for the awesome review of our team! All of us at Westside Lexus appreciate the 5-stars and hope you have a great day!

August 04, 2022

Nice place and the people very friendly and very helpful. Thanks a lot .I bought my car from this place. Very high recommend. More

by lisahaapy175
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Westside Lexus responded

Lisa, thank you for reviewing us! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

July 31, 2022

Nellie, my sales person, was so sweet and honest. The first day we stayed past closing time to review my options for the car and her manager actually kicked us out because he said it was 20 mins past More

by Karla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Aldridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Karla, thank you for the review! We are so glad to hear that you had a successful and friendly experience working with Nellie. With regard to the rest of your feedback, we apologize for the way you were treated during your initial visit and will be sure to work towards improving our practices in the future. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 31, 2022

Super easy to deal with! Shannon was super patient and helpful. Will refer friends and family. More

by mike.bozich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Mike–We are so happy Shannon made your recent visit to Westside Lexus a total breeze. Thank you for the 5-stars, and have a lovely day!

July 31, 2022

Friendly, professional, capable, knowledgeable, efficient. The most enjoyable car-buying experience I’ve had and that’s not a word I would normally use with car-buying. More

by william.hardy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

William, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

July 31, 2022

They always go above and beyond my expectations. Wouldn’t shop anywhere else. Very fair More

by Sandy123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux, Jeff Margolis
Aug 01, 2022 -

Westside Lexus responded

Sandy, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

July 31, 2022

Good availability;efficient use of my time! This is survey is too long. Bad bad More

by ATTYOLVERA
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Aug 01, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate you taking the time to review us, as we value customer feedback. Drive safely and we hope to see you back again at Westside Lexus!

July 30, 2022

I’ve bought 6 used cars from Westside, all were reasonably priced. Everyone is kind and and helpful - even to a teacher. Doug Phillips is terrific!!! More

by grcarnes40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Doug and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

July 30, 2022

Best service ever i have received in any other dealership. Very helpful and friendly people More

by shazia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Shazia, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

July 30, 2022

I wrote and gave this an A plus , however, my lengthy response apparently go throughIy; was very pleased and satisfied on all issues, especially my salesman Alex Winnicki. More

by ww
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Alex and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

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