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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,043 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,043 reviews

June 01, 2022

John Loving was great and attentive even though inventory is very low. I would purchase here again More

by leahbobeeah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with John and the Westside Lexus team. Drive safely, and we hope to see you back!

June 01, 2022

All the way down from sales manager to car tech stuff was perfect. This is what I expect from Westside Lexus and they have delivered every time! More

by JOHN@DOOMAN.NET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 01, 2022

It has been a pleasure to work with the dealership for the last 12 years , Mary Margaret Is a pleasure to know , she is a jewel. More

by YEM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Mary and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 01, 2022

Jeff Jones was very knowledgeable & he provided an exceptional customer service experience from our first phone conversation to me driving off the lot in my brand new ES 350 F Sport! - Uptown Saxman More

by ed50
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
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Jun 01, 2022 -

Westside Lexus responded

We are happy to hear that you had such a great experience with Jeff and the team! Thank you for trusting Westside Lexus with your business and for stopping by to share. Drive safely in your new Lexus ES 350 F Sport!

June 01, 2022

Good services. Saleman polite Finacial man explain car’ s warranty clearly Dealer ‘s showroom so nice More

by Tuyenong4722
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 31, 2022

Always very courteous and professional staff. Tan Huynh was very helpful and great to work with. More

by dnash1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tan Huynh
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May 31, 2022 -

Westside Lexus responded

We're happy to hear you can rely on Tan and the Westside Lexus team to make sure you're taken care of. Thank you for the five stars. Drive safely!

May 31, 2022

Great service, quick, and prompt service. I was very impressed of how seamless the transaction went. More

by f24gdi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson
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Jun 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with us. Drive safely, and we hope to see you again at Westside Lexus!

May 31, 2022

I’ve been a happy and satisfied customer of Westside Lexus for 13 years with 3 different cars….amazing people in Sales and Service departments. More

by TNFOSHEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
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May 31, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Westside Lexus team over the years. Safe travels, and we are looking forward to seeing you back!

May 31, 2022

What should have taken 2-3 hours took 6, due to the salesman and financial person either not paying attention, or not knowing the details of the transaction. Either way, not a good experience (consider More

by susanbass
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2022 -

Westside Lexus responded

Susan, I sincerely apologize for your visit taking longer than anticipated. We strive to deliver a seamless and efficient purchase experience, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

May 31, 2022

Very professional. Whole process of purchasing the vehicle was a breeze. This the my third vehicle I purchased at Westside Lexus. More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Westside Lexus responded

Joseph, thank you for the great review! We are so glad to hear that you found the right vehicle working with the Westside Lexus team. Drive safely and we hope to see you back!

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