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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,111 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,111 reviews

February 16, 2022

I was impressed everything was great. The gentleman, Frank that help me was professional friendly efficient and professional and the Lady Judy explained everything and was also very pro More

by marthasobhani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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Feb 17, 2022 -

Westside Lexus responded

Martha, thank you for the great review! We are so glad to hear that you had such a successful experience working with Frank, Judy, and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

February 15, 2022

👍 thank you anh hai da rat tan tam giup Chung em mua dc xe nha More

by nqminh20002000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
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Feb 16, 2022 -

Westside Lexus responded

Thank you for the five stars! We appreciate your support and hope to work with you again at Westside Lexus!

February 14, 2022

Always helpful and efficient. Service department and of course sales. My salesman Alex Winniki gets back to me immediately, answer ms all my questions and gives good advice More

by paulapoz
Customer Service
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Westside Lexus responded

It really is great to hear that our team always takes excellent care of you here at Westside Lexus! We appreciate your kind words about Alex! See you again next time you need us.

February 13, 2022

Fantastic service. Have been with John Parrish and Westside Lexus for twenty three years Love my car More

by MRSBHW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
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Feb 14, 2022 -

Westside Lexus responded

Thank you for giving Josh a shoutout! We are grateful for these kind words and hope to see you again next time here at Westside Lexus.

February 13, 2022

The service was excellent. The seller, Hai Do, was kind and very helpful. The dealership and service overall was good. More

by hzj060704
Customer Service
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
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Feb 22, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Hai and the Westside Lexus team. Safe travels, and we hope to see you again down the road!

February 12, 2022

Last meeting with salesperson was not professional. Very pushy. A bit of an attitude. Alex Owens was great. More

by Jyfablet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
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Feb 14, 2022 -

Westside Lexus responded

I am sorry to see this feedback, as it doesn't sound like our team delivered the best customer service. I will share these comments with the rest of the team so that we can improve moving forward. If there's anything else we can do for you, please let us know. James Breaux - General Sales Manager - 1 (281) 558-3030

February 12, 2022

Alex was very helpful, patient and made the entire process smooth. Thank you for an impeccable service! More

by lunajmusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
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Feb 14, 2022 -

Westside Lexus responded

Congratulations on your purchase! It is wonderful to hear that Alex and the team took such great care of you and earned your positive review. Thank you from all of us at Westside Lexus!

February 11, 2022

Service has been fantastic and very accommodating, only issue I’ve ever had is to carefully review the sales or lease contract More

by GKASEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Feb 11, 2022 -

Westside Lexus responded

While I am pleased to hear that you always have a great service experience with us, I would like to apologize for any miscommunication surrounding your contract. I will certainly make note of this feedback so we can continue providing a communicative buying and leasing experience moving forward. In the meantime, I would be grateful to step in and answer any questions you may have. Please feel free to reach out when you have the chance. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

February 10, 2022

Eighth Lexus I’ve bought from Westside. I would not go anyplace else. Thanks for being there. More

by rrathbun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you are confident in the Westside Lexus team to get the job done. Drive safely in your new vehicle, and we hope to see you back again down the road!

February 10, 2022

We just purchased our third Lexus from Chong Lee and we have been 100% satisfied with the quality, service and value provided by Chong, and by Westside Lexus overall. More

by HOLT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with Chong and the Westside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

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