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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,088 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,088 reviews

January 19, 2022

Desmond and Christian were awesome to work with. Great communication and follow up. Thanks guys!! More

by BunkerLease
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
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Jan 19, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Desmond and Christian. Drive safely, and we hope to see you back again at Westside Lexus!

January 19, 2022

Purchasing my first Lexus was definitely a First class experience at Westside Lexus! Extremely satisfied! More

by Ana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
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Jan 20, 2022 -

Westside Lexus responded

First-class experiences are what we do best here at Westside Lexus! Congrats on the purchase of your first Lexus! We are grateful for your business.

January 18, 2022

Excellent service Mr. Shekar knew exactly what I wanted and was honest and great attitude! More

by sunil_suku
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a seamless experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

January 18, 2022

Doug and Nam were great to deal with. It was a pleasure. I will try and buy all my cars in the future from you guys More

by redfish1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jan 19, 2022 -

Westside Lexus responded

Thank you for the great review! We are proud to have Doug and Nam on our team and happy to hear that they went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus!

January 18, 2022

I was surprised to see items brought in front of me while financing conversation. You need to be fully transparent with your customers. More

by HSARI65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Westside Lexus responded

I am sorry to read this review. We strive to deliver a seamless and transparent purchase experience, and it is never our intention to mislead our guests. I assure you that we will use this feedback to improve our communication practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please don't hesitate to reach out. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

January 18, 2022

Alex was fantastic! Very professional and made the experience of buying a new vehicle extremely easy. Will definitely be a loyal customer. Love my new GX460! More

by Shay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Westside Lexus responded

Shay, thank you for the great review! We are so glad to hear that Alex delivered such a successful purchase experience. Drive safely in your new Lexus GX 460, and enjoy it! We hope to see you back again at Westside Lexus!

January 17, 2022

Both the salesman and loan expert helped me get into one of the nicest cars ai could afford. I never felt pushed or rushed to make a decision and they were very helpful because they explained every step alo More

by anthonymata97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Westside Lexus responded

We are delighted to see that your experience with Westside Lexus was nothing short of stellar, Anthony. Thanks for your support and we hope to see you next time!

January 17, 2022

Really smooth buying experience from the Westside Lexus team. The Sales and Finance representatives were great to work with and helped me get my new car in a reasonable time frame and with the features I More

by bkateb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nam Pham, Hai Do
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Jan 18, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

January 16, 2022

Very nice facility and very nice people. They are taking care and paying a lot of attention to the customers More

by goldenlev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2022 -

Westside Lexus responded

Thank you for sharing these kind words about our team! We're pleased that you found us to be especially kind and attentive.

January 16, 2022

My wife and I would highly recommend this dealership. Our salesman was knowledgeable, professional, and very helpful. The entire process was a pleasant one. More

by jkerr5245
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2022 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Westside Lexus team. Congrats to you and your wife on your new vehicle, and we hope to see you back again down the road!

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