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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,148 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,148 reviews

November 10, 2021

While sopping for a vehicle I contacted multiple dealerships. To avoid any surprises I would request out the door price, only two of them provided it in writing being westside lexus one of them. Da More

by abel.322
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Westside Lexus responded

Abel - It means a lot to hear that our service stood out to you. Thank you for posting about your purchasing experience working with Danny! We appreciate your feedback regarding your finance process as well. We hope that you enjoy your new vehicle and wish you safe driving. - Westside Lexus team

November 10, 2021

I bought a vehicle from out of state and Mike was very thorough, prompt and friendly More

by Nina.capitano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Westside Lexus responded

Nina, thank you for sharing your experience with Mike and the team! We appreciate your business and we hope to see you again at Westside Lexus. Safe travels in your new car!

November 10, 2021

John Parish has provided exceptional service for us over many years. This dealership is first class. More

by Stevehibler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
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Nov 11, 2021 -

Westside Lexus responded

Hi Steve - Thank you for your continued business and your confidence in John! We will pass along your feedback, and we hope to work with you again at Westside Lexus. Safe travels ahead!

November 09, 2021

Great sales person. Bought a car in less than 2 hours which included test drive. I will be a return customer for our next car for our daughter!!! More

by malvarez7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis
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Nov 09, 2021 -

Westside Lexus responded

Congrats on your purchase! We're pleased that it took under two hours. See you and your daughter next time, and let us know how we can make that purchase an excellent one too. --The Westside Lexus crew

November 09, 2021

MMM is an excellent Sales person. JT the first Finance man was not helpful although I suspect he considers himself very smart. Fortunately, his boss Christian saved the day. More

by DCOWDERY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

Westside Lexus responded

While it is great to hear that we were able to step in and make sure you were taken care of, I want to apologize that your visit didn't go as seamlessly as we would like. I will certainly address your concerns with the appropriate people to ensure we are doing all we can to take care of our guests. Thank you for the feedback and please let me know if there is anything else I can help you with. Best, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

November 08, 2021

Great hospitality, quick service, very helpful and informative. I am really enjoying my new Lexus More

by Veronica_saed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Nov 08, 2021 -

Westside Lexus responded

We are always happy to see that our team is creating wonderful experiences for our guests, Veronica. Thanks for supporting Westside Lexus!

November 07, 2021

Steve Davis was great to deal with. He saw the type of vehicles I was interested in and pointed out other options. More

by Aertom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis
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Nov 07, 2021 -

Westside Lexus responded

Thank you for the great review! We are proud to have Steve on our team and happy to hear that he delivered such a successful purchase experience. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Westside Lexus!

November 07, 2021

An awesome experience in buying a car. Philippe Haddad from the first moment was so helpful and pleasant. Finance guy JT was the consummate professional. Kudos to Westside for finding great staff to make More

by hawki56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2021 -

Westside Lexus responded

We are delighted to see that Philippe and JT went above and beyond to make your experience a great one! thanks for supporting Westside Lexus and congrats on your new car!

November 07, 2021

Prompt service with a smile. Our family has been buying cars from Lexus for over 15 years. Jeffrey Byers makes you feel like you’re family. More

by PAUL_LEWIS7014614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2021 -

Westside Lexus responded

Jeffrey is an absolute treasure. We are so happy to see that his service has kept your business with Westside Lexus for over a decade!

November 06, 2021

Friendly, helpful, accommodating sales staff. Salesman was not high pressure. Service department is helpful and competent. More

by jaynewades
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nellie
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Nov 07, 2021 -

Westside Lexus responded

Thank you for the glowing review, Jayne! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

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