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Westside Lexus

Houston, TX

4.8
7,148 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,148 reviews

November 02, 2021

Good advise from customer’s point of view. Considerate, patient, staying with you, no pressures, clear process. More

by lin.paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some one from finance and work well with John Loving.
Nov 03, 2021 -

Westside Lexus responded

We love hearing our customers use words like "considerate" and "patient" when describing their purchasing experience with us. We're so pleased we could send you home in a car that you felt right in. Thank you for choosing Westside Lexus!

Nov 03, 2021 -

lin.paul responded

I also like to thank Manuel Gomez from the finance department. Without his advise, we would miss the opportunity of getting this deal. He successfully convinced us to change our mind to continue leasing another Rx350 instead of purchasing our old 2017 Rx350 when the lease came to en end.

November 02, 2021

Easy and quick purchase. Sterling was great to work with. Would buy from again. Thank you! More

by sjhwendt1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Westside Lexus responded

We're so happy to hear that your purchase experience was a great one. Thanks for trusting our team to help you out. --The Westside Lexus team

November 01, 2021

The service at this dealership was excellent. All of the workers were very kind and attentive. More

by alemmengistu96
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! It is wonderful to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

October 31, 2021

This is the best dealership ever!! Personal and helpful and feels like we made friends! More

by JCASTROW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Westside Lexus responded

We love hearing that our team's friendly and personalized assistance made your visit so positive! Thank you for your support for Westside Lexus and drive safely!

October 31, 2021

Efficient clean friendly great people jeff Byers rocks - super helpful - expectations were met in all regards More

by PHOBBY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Westside Lexus responded

It's terrific to hear we met your expectations! It will make Jeff's day to hear you say he rocks, and the rest of the team appreciates your kind words as well. Thank you for putting your trust in Westside Lexus and drive safely!

October 30, 2021

Everything always in order, on time, super clean, efficient, friendly people, beautiful facility, wonderful cars. More

by RXfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Nov 01, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

October 30, 2021

Great buying experience. Knowledgeable sales folks. The purchase was quick and easy. We will buy there again. More

by wlawless
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tan Huynh
Nov 09, 2021 -

Westside Lexus responded

We are so happy to see that your experience with us was a great one! Thanks for supporting Westside Lexus, and congratulations on your new ride!

October 30, 2021

Merrel and Mary Margaret were kind, helpful and professional. They helped me find the perfect car and I found them both honest and trustworthy. I appreciate the customer service I received at your More

by dtotten1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Margaret , Nam Pham
Nov 01, 2021 -

Westside Lexus responded

We appreciate your business and we will pass along your kind words to Merrel and Mary Margaret! Thank you for choosing Westside Lexus and for taking the time to share. We hope you continue to love your new car!

October 29, 2021

Merrell middleton gave me and ty a very fun season and we're so excited to play with him again next year go knights More

by lil_willo33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Westside Lexus responded

Thank you for leaving Merrell and the Westside Lexus team a 5 star rating, and have a great weekend!

October 29, 2021

They offer a great product and provide excellent service. Employees have high integrity and make customers feel appreciated More

by GWEDWARDS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Westside Lexus responded

It's terrific to hear that our team made you feel appreciated and that you received excellent service! It's our pleasure to take such great care of our loyal guests at Westside Lexus, and we hope this high-quality service will have you returning in the future!

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