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Westside Lexus

Houston, TX

4.8
7,085 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,085 reviews

April 15, 2021

Everyone was customer friendly, that made things a lot easier. I dealt with Jeff Margolis and JT and they answered every question with professional and patience! More

by DCHAT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Apr 16, 2021 -

Westside Lexus responded

We are thrilled that Jeff and JT made you feel so welcome and well taken care of! Thank you for choosing Westside Lexus and taking the time to leave us a great review. Safe travels ahead!

April 15, 2021

Have purchased 6 cars from Mary Margaret, always a good experience. Recent purchase also worked with Gonzo, such nice , knowledgeable staff!!! Highly recommend Westside Lexus. More

by robert-wilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Gonzo Jimenez
Apr 16, 2021 -

Westside Lexus responded

Robert, thank you for the review! We couldn't be more grateful for your returning business here at Westside Lexus, and we will certainly let Gonzo and Mary Margaret know that you appreciate their help. We look forward to your next visit!

April 15, 2021

I am mixed about this dealership. I want to give them 1 star because I had several issues. I also want to give them 5 stars because they did resolve each issue. Even if I had to be very firm about the re More

by EVAALCORN
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us this review and feedback. I do apologize for the issues you experienced, but I am pleased to hear that we were able to resolve them for you. I will be sure to use this as a learning experience and work to improve our process going forward, and if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 14, 2021

Very professional service and they delivered on their promises. Tim Easterling is the best salesman and he is very knowledgeable. Westside Lexus is a full service dealership. More

by kkayet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 14, 2021 -

Westside Lexus responded

Thank you for your confidence in Tim and the rest of our team! We're so lucky to have you as a Westside Lexus customer!

April 14, 2021

Beautiful facility, very warm and inviting atmosphere. A+ service when buying a car! Jeff Margolis was knowledgeable and professional. The customer service he gave was very much appreciated. More

by sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, Jeff Margolis
Apr 15, 2021 -

Westside Lexus responded

Sal - Thank you so much for the excellent feedback about our service and facilities! We love to hear that Jeff could assist with your purchase. Safe driving in your new vehicle and we hope to see you again at Westside Lexus!

April 14, 2021

It is my first time purchase from the Lexus and it was a good experience for me and also I was satisfied by sallee and financial services. More

by Jalal Kamyabi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I couldn’t remember the financial service employee. Whom sat on the first station., Gonzo Jimenez
Apr 15, 2021 -

Westside Lexus responded

Jalal - We appreciate you allowing us the chance to earn your business and are so glad to hear that you're satisfied with our service. Thank you for joining the Westside Lexus family! We wish you many safe miles in your new ride.

April 13, 2021

Just bought a car from you yesterday. Mike Nelson did a terrific job. No pressure. Fast and easy. He made the whole process a pleasure. Great job. More

by nanderson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Congratulations on your new vehicle! We are delighted to hear that Mike made the buying process easy and we really appreciate you taking time to commend him. Thank you from our Westside Lexus team!

Apr 13, 2021 -

nanderson9 responded

Believe me, it was my pleasure.

April 13, 2021

Love the customer service. John loving made my experience very enjoyable. I’ve learned more about my new car and am enjoying it’s many features. Was thrilled to meet “The Genius “ and his role in the Lexus More

by BBAKE467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Apr 14, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a great experience working with John. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus for your first oil change!

April 13, 2021

Chong Lee was an amazing salesperson. I told my SO I would be buying a car that day. I did one test drive, loaned it to go to other dealers, didn't even test drive anything else, came back and bought th More

by Ariel Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for the great review, Ariel! We appreciate your support and are thrilled to hear that you had such a successful experience working with Chong and the Westside Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back for your first oil change!

April 13, 2021

Very friendly service. No pressure to buy. Finance dept. very helpful and made process easy. Great selection of used and new cars to choose from. Sales rep. was very knowledgeable and kept us informed of n More

by jtdavies08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Westside Lexus responded

Thank you for the wonderful feedback about our service and inventory! We love to hear that you had a pressure-free car-buying experience. All of us at Westside Lexus are grateful for your business and we wish you safe driving!

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