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Westside Lexus

Houston, TX

4.8
7,121 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,121 reviews

October 01, 2020

Westside Lexus is a first class operation. The people are knowledgeable and courteous. The new car salesman who was my original contact was extremely helpful in identifying available cars meeting my r More

by rdomercq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Byers - 4 stars; Chong Lee - 5 stars, Nam Pham 5 stars (Note: the stars with photos above were not working)
Oct 01, 2020 -

Westside Lexus responded

Thank you for taking the time to post about your experience at Westside Lexus. Our team strives to meet the needs of guests and I am glad to hear that you were walked through the process. We hope you enjoy your vehicle!

October 01, 2020

I have done business with Westside Lexus since 1994. Best car buying and overall service experience I have ever had. James Breaux and Jeffery Byers are always attentive to my wife’s and my automotive More

by mrutledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charli Byers
Oct 01, 2020 -

Westside Lexus responded

We're proud to have earned your loyalty to Westside Lexus! It is wonderful to see that James and Jeffery are always such a pleasure to work with. Our team looks forward to taking care of you next time!

September 30, 2020

Choosing a car at Westside Lexus was made easy when clearly and patiently shown all the options. Even financing was relatively painless! Westside Lexus has never let me down, and I will never go elsewh More

by BARBKITKAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.T. Teodoro, Desmond Johnson
Sep 30, 2020 -

Westside Lexus responded

Thank you for trusting Westside Lexus to help you find the right vehicle. We're committed to providing excellent service for guests and it is fantastic to see that always comes through to you!

September 30, 2020

My experience was great..Edwar and Catalina were a dynamic duo to work with. I would definitely recommend them and Lexus but I wouldve liked to see my $5000 reflected more in my payments. More

by YATA26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Westside Lexus responded

Thank you for the review! It is great to hear that Edwar and Catalina delivered such excellent service. We appreciate you taking the time to share your feedback and hope to see you again in the future! - The Westside Lexus team

September 30, 2020

The car buying process was a wonderful experience! No pressure at all. The new building is simply beautiful! Lots of inventory from which to choose. More

by dkwheele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish, Nam Pham
Sep 30, 2020 -

Westside Lexus responded

Thank you for shopping at Westside Lexus and for sharing this excellent feedback. We're glad to hear that you enjoyed the service and amenities at our location and we look forward to taking care of you next time!

September 30, 2020

Very pleased with my experience. I have leased many cars from this dealership. The salesman was excellent and very attentive. Very pleased with my new car. More

by Carol Gigliotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Oct 01, 2020 -

Westside Lexus responded

Thank you, Carol, for reviewing Westside Lexus! We're proud to have your continued support and we hope you enjoy this new vehicle!

September 29, 2020

Mike Nelson & I have done business in the past. I like doing business with him. Just tell him what I want and he finds the car. More

by Texaswhalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Mike! We're glad to hear that he always takes care of you!

September 28, 2020

Was referred & given a tour by my nephew, Isaias Ponce. We were very impressed with the customer care in all depts. Highly recommend this dealership! More

by Janie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro
Sep 29, 2020 -

Westside Lexus responded

Hi Janie - thank you for reviewing Westside Lexus! I am glad to hear that Isaias impressed you during your visit. We hope that we get to work with you soon!

September 28, 2020

Customer service was decent. Shawn was prompt to respond when I had questions, however he seemed more engaged via text than in person. Judy was also delightful, but again more business focused. I thought I More

by alyse_swan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Thank you for taking the time to write us a review. Customer service is our highest priority so we really appreciate this feedback. It's great to know that you're a satisfied customer, and we hope that you are enjoying your new vehicle! - Westside Lexus team

September 27, 2020

Great buying experience without sales pressure. It is good to have a sales person who knows how to help and be personal. Would recommend to others who needs Lexus. Kudos! More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Hi Ken, thank you for posting about your 5-star experience with our Westside Lexus team! We are grateful for your business and hope you are enjoying the vehicle!

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