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Westside Lexus

Houston, TX

4.8
7,070 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,070 reviews

April 25, 2020

My Salesman was the best, not so much the financial guy. That's went the experience went down hill. My Salesman was a pleasure tho. More

by MINYONBRADLEY
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Apr 29, 2020 -

Westside Lexus responded

Hi MINYONBRADLEY, We are so sorry to hear about your finance experience. We always want everyone to enjoy shopping with us and apologize that we fell short this time. We are really grateful to hear that Jeff took such a great care of you though. That does help. He is wonderful and we are fortunate that he is part of our team. Thank you again for the feedback. Stay safe and well.

April 25, 2020

I always enjoy working with Chong Lee, totally professional, the finance service was great, sure like the LS460, wish other sales people understood social distancing, saw several instances of gett More

by JOHN.SECREST
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Westside Lexus responded

Hi Mr. Secrest. Thank you so much for your feedback. Your experience is being shared with upper management to reinforce training and best practices for everyone's safety. We are so glad that you enjoy working with Chong Lee and that you love your LS, but we want to make sure that you are safe and comfortable when you visit as well. Thank you again.

April 25, 2020

Bought my second car from Shannon George. He’s definitely an asset to Westside! Best service and patience ! Traded in my Rav 4 I bought from Westside three years ago to my Lexus NX !!! Love it More

by av.adelina1
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Westside Lexus responded

Hi av.adelina1! Thank you so much for sharing your wonderful experience with us! Congratulations on your NX! Shannon will be so happy to hear that you are pleased with your purchase. He is indeed an asset to our team! We are all the better for his presence. Thank you for shopping with us! Stay safe!

April 25, 2020

Excellent service. John Loving was very personable and efficient. He kept me informed on the status of the vehicle I wanted which was very important especially during this pandemic. I never had to leave More

by MEARLY
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Apr 29, 2020 -

Westside Lexus responded

Hi MEARLY, Thanks so much for sharing your wonderful experience with us! We couldn't agree more about John Loving! He is wonderful to work with and we are very fortunate to have him as a member of our team. That you for shopping with us during this unprecedented time. Stay safe and well, Your Westside Lexus Team

April 25, 2020

Westside is always has good salespeople that have great knowledge and are very helpful! This is the third time that I bought aLexus from Westside from Mary Margaret More

by Margie
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Westside Lexus responded

Hi Margie! Thank you for sharing your wonderful experience with us! Mary Margret will be so happy that you're happy with your purchase. She loves taking care of people and this will make her day! Thank you again. Stay safe and well!

April 23, 2020

Lurie was amazing! He is very professional and made me feel comfortable when buying my vehicle. I told him what I was looking for and he helped me find exactly what I was looking for! More

by stephanieabey
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Thanks for sharing your wonderful experience with us, @stephanieabey! We couldn't agree more about, Lurie! He is the BEST! He will be so happy to hear that you felt taken care of. Customer service is our passion and Lurie is a gift to our team. Be safe and well. Thank you again for choosing Westside Lexus!

April 23, 2020

We are very pleased with our relationship with Westside Lexus. I believe this is our 4th vehicle lease. Every new one is a better experience than the last. Our salesman Jeffrey Byers makes the trade in and More

by ljmunf
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Westside Lexus responded

Thank you so much for sharing your amazing story with us, @ljmunf! We are so happy that we continue to earn your business with us. You are so right about Jeffrey! He's awesome and we are very lucky to have him on our team! Be safe and well!

April 22, 2020

Tim was excellent in assisting us in choosing a Lexus to purchase. Very professional, knowledgeable and courteous service. Also impressed with the COVID safety measures. More

by DONNATHOMAS9199
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 23, 2020 -

Westside Lexus responded

Thank you so much for your kind review, DONNATHOMAS9199! Tim will be thrilled that you are happy with your purchase. Your safety and the safety of our team are of the utmost importance to us all. We will continue to follow all CDC and local guidelines to help provide a safe and sanitary environment for everyone. Thank you again for your support! Be safe and well, Your Westside Lexus Team!

April 22, 2020

Jeffrey Byers was quick to jump in, assess my needs and give me outstanding service. I am delighted with my new Red NX300 and look forward to working with Jeffrey and his team in the future. Thanks, Jeffrey! More

by csjohnston13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Thank you for choosing Westside Lexus for your new Red NX300! What a wonderful car! Jeffrey will be so happy that you are pleased with his level of care and attention and that you are happy with your purchase. Please let us know if you need any additional assistance. Be safe and well, Your Westside Lexus Team

April 22, 2020

John did a wonderful job. Everything went as planned and John even came to the house to pick up the second car that I traded in. More

by waggonerleil
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Thank you so much for sharing your wonderful experience with us, @waggonerleil! John will be so happy to hear that you are happy with his service. Please let us know if you need any other assistance. Be safe and well, Your Westside Lexus Team

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