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Westside Lexus

Houston, TX

4.8
7,093 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,099 reviews

May 16, 2025

The service I received was great and I would definitely recommend my friends and family to choose Westside Lexus. More

by tyronekimble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lorch
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for recommending Westside Lexus! We're delighted to hear that you had a great experience with our service. We look forward to welcoming your friends and family in the future!

May 16, 2025

Westside Lexus provided Stellar service when purchasing my vehicle. Nick Dallos my sales guy is very professional. Christian in finance is thorough and amazing. Christopher Nemoto in Service is punctual a More

by luke_neri67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Luke, we're delighted to hear that Nick, Christian, and Christopher made your experience at Westside Lexus exceptional. Thank you for sharing such positive feedback!

May 16, 2025

I randomly pick a sales person from Westside Lexus’s website. I callled Merrell on Wednesday morning, went to the dealership that same afternoon, and completed my entire purchase before 6pm. Merrell ext More

by laurenjanae_02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Lauren, we're delighted to hear that Merrell provided such a fantastic experience at Westside Lexus! It's great knowing he made the process smooth and met all your needs. Thank you for recommending him and choosing us for your purchase!

May 15, 2025

Nice staff and great service center and great location. A nice thing would be for the sales agent or someone else should customize each feature for the buyer instead of just referring them to the manual or More

by Ruben_sondra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sydney McPeters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for sharing your thoughts! We're glad to hear that you enjoyed the service and location at Westside Lexus. We appreciate your feedback on feature customization, as we're always looking to enhance our customer experience. Safe travels in your new vehicle!

May 15, 2025

You guys are great, i will recommend Friends to do business with west side Lexus and Shannon Gorge is very good man More

by NAZMACHIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Westside Lexus responded

Thank you for the kind words! We're delighted to hear that Shannon and our Westside Lexus team provided a great experience. We appreciate your recommendation and look forward to serving your friends too!

May 15, 2025

Good meeting and follow up. Saw a variety of cars. Answered the phone when I called More

by tim12215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

We love seeing 5-star reviews. Thanks for sharing your experience at Westside Lexus!

May 15, 2025

Danny Garza and Mary Margaret McGowan made buying a car easy and fun! It was a smooth transaction. More

by mashute
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Thank you for leaving Westside Lexus a five-star review! We are happy to hear that Danny and Mary ensured a smooth buying process. Congrats on your new ride!

May 15, 2025

Lauren was extremely courteous and professional. However, the idea of this dealership forcing buyers to pay close to MSRP is a dissatisfier. Same talking points and same tactic used when I purchased More

by dkwamejohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Westside Lexus responded

Kwame, thank you for sharing your feedback with us. We're glad to hear Lauren provided courteous service at Westside Lexus, but we understand your concerns about pricing and customer loyalty. Your input is valuable as we strive to improve our processes and better serve our customers in the future.

May 14, 2025

easy, quick process! Steve & his team always take great care of us & deliver quality cars! More

by DBBBPROP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will was terrific at explaining how everything works in my new vehicle!
May 15, 2025 -

Westside Lexus responded

Thanks so much for the 5-star review of Westside Lexus!

May 14, 2025

I had a great experience purchasing my new 2025 GX 550 at Westside Lexus, thanks to the outstanding service from Merrell, my salesperson, and Manny in financing. Merrell was patient and attentive. Manny made More

by JackieMel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Westside Lexus responded

Jackie, we're delighted to hear that Merrell and Manny provided you with such an outstanding experience at Westside Lexus! Thank you for recommending us; we hope you're enjoying your new 2025 Lexus GX 550!

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