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Westside Lexus

Houston, TX

4.8
7,188 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,188 reviews

April 29, 2019

Excellent customer service Great customer service. From the moment we walked in, we were greeted and helped. Jeffery and Charli were lovely to work with and made the process str More

by heatherjeanettecruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Westside Lexus responded

Thanks for the kind words! Please let us know if we can help you in any other way.

April 29, 2019

Awesome customer service!!! Our sales person - Nam, was very good. He worked well with us. Got a great vehicle. The finance Dept - Christian, was also very good. We closed the de More

by kashyapviveck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Westside Lexus responded

Hi there, We are so glad that Nam did such a spectacular job helping you find and set-up your vehicle! We are very lucky to have him and Christian on our team! Thank you for sharing your experience.

April 28, 2019

Service is so fast! I came in looking for a 2019 Lexus ES 350. My sales person was waiting outside for me when I got there, and he was the first to recognize me! :) I wa More

by raltmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson
Apr 29, 2019 -

Westside Lexus responded

Happy wife, happy life INDEED! We know Lurie knows this as well! Thanks so much for the kind words!

April 28, 2019

New car purchase Great dealer with awesome people I will buy again from this dealer they stayed late just to make my deal happen they went above and beyond for us More

by trfmainero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy bui
Apr 29, 2019 -

Westside Lexus responded

We'll always stay late for you! Welcome to the Westside Lexus family and thanks for the kind review!

April 28, 2019

Above and beyond Couldn’t have had a better buying experience! Steve Davis spent a ton of time educating us so our UPGRADE from Toyota made perfect sense. Everyone wa More

by Cathi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Apr 29, 2019 -

Westside Lexus responded

We are absolutely thrilled that Steve did such a fantastic job taking care of you! Our daily goal is to give each and every customer this same experience. Thank you so much for your review!

April 28, 2019

Excellent service Your sales rep, Chong Lee,has sold me 7 vehicles in the past several years and has always exhibited concern for my needs as well as Westside’s. Your More

by BHOLBRITTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Juge, Kevin Jacobson, Dave Haas
Apr 29, 2019 -

Westside Lexus responded

We are so thrilled that Chong always does such a fantastic job finding the exact car you want! She is a fabulous part of our team, as is Kevin in Finance! Thank you so much for sharing your experience.

April 28, 2019

Mike was very helpful and polite. Positive experience. Mike was very attentive and resourceful. Not the high pressure salesman that are usually at dealerships. Finance person was not t More

by BELLVILLELADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richards
Apr 29, 2019 -

Westside Lexus responded

We have to agree that Mike is wonderful, and always provides excellent service! We are so glad that we could leave you with a great impression. Thank you for sharing your experience!

April 28, 2019

Ben Stephens did a great job! Great experience... I would highly recommend this dealership. The entire staff was extremely friendly and professional. I was most impressed with the More

by christieculberson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Apr 29, 2019 -

Westside Lexus responded

We look forward to many more purchases as well! Thanks for the glowing review! Please let us know if there is anything else we can do to help you!

April 27, 2019

No pressure from sales staff Much more responsive on email communication than the other dealership. Friendly sales people and willing to give out honest answers. Very likely to co More

by Wing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Westside Lexus responded

We'll be here waiting! Jeff is always a pleasure to work with and we're glad you thought so too! Thanks for the kind words!

April 27, 2019

Very happy! Personnel was very polite and absolutely efficient through every step of the process. Excellent customer care that reached a higher standard beyond wh More

by KNIGHTHILDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Tomp
Apr 29, 2019 -

Westside Lexus responded

We are ecstatic to have you as a lifelong Westside customer! Tony always goes above and beyond, and I am so glad you were able to work with him. We look forward to continue serving you!

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