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Westside Lexus

Houston, TX

4.8
7,031 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,031 reviews

May 17, 2016

Great service team. I went in for my 20k service and everything was smooth. Getting a loaner for the day was very convenient. Chris was very helpful and nice. More

by johnnyrod26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2016

QUICK & EXCELLENT Even my sudden arrival on Friday late afternoon, he attended nicely and set all necessary service appointments quickly. And just on next day, Saturda More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

Service The service was done in a reasonable amount of time, my car was washed and all was covered by my lease agreement. I was offered refreshments and the More

by acange16
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

Service Customer service is the reason why bought our 5th Lexus. We like other cars, but we will not settle for less than excellent customer service, theref More

by jkalpard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

Above and beyond Jacob went above and beyond helping us locate a few items that we left behind in the loaner car. Thanks again for all your help! More

by traveljunkie128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2016

First class service Safety recall examination was done promptly with minimal wait time. Even topped up the gas tank! Service Advisor was professional and friendly as alwa More

by Al66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
May 14, 2016

Wonderful! Service was great! It was always easy to reach the sales staff! The buying experience was fast! I would recommend this dealership to family and friend More

by Jacquees300
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2016

On time and as expexted 75k service. Checkin was easy. . Courtesy car was ready. Everything done in time. Allowed me to keep courtesy car overnight as I could not make it ba More

by Bamaag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas
May 13, 2016

Excellent. Very efficient and reassuring. Jacob took excellent care of me. He kept in touch to let me know what was going on. He made sure everything was taken care of and that my insurance co More

by BillC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2016

Pleasant surprise Service rep Laura Brown gave me a fantastic customer experience. Not only was it fast and friendly, but she also gave me a nice upgrade on a loaner. T More

by TS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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