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Westside Lexus

Houston, TX

4.8
7,150 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,151 reviews

May 31, 2025

Incredibly professional treatment at sales and financing steps. Kept in contact on order placed for new car GX, and tried their best to fulfill. Offer for trade-in was WAY low; sold elsewhere for many tho More

by gblong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Westside Lexus responded

Thank you for sharing your experience with Westside Lexus! We're glad to hear that our team provided professional service during the sales and financing process. We appreciate your feedback on the trade-in offer, and we're always looking to improve. Enjoy your new Lexus GX!

May 30, 2025

Joey was great to work with, he kept us in the loop and even after the sale continued to reach out. More

by jamueller82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - Joey and the Westside Lexus Team

May 30, 2025

They did not have my spare key for my tires and the salesperson did not resolve the issue. More

by eliasboris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Thank you! I would like to commend Doug Phillips, Internet sales manager, and Sam in the dealership finance department. Doug was extremely attentive, and profes More

by Hollywood Vargas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Doug and Sam provided such attentive and professional service at Westside Lexus. We look forward to assisting you with your future purchases!

May 30, 2025

This was by far the best car buying experience I've ever had. From the moment I walked in, the team at Westside Lexus made me feel welcome and taken care of. A special shoutout to my salesman, Joey Brouss More

by melanie.hendrix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Westside Lexus responded

Melanie, we're delighted to hear that Joey and Ronnie made your experience at Westside Lexus exceptional! Thank you for recommending us, and we look forward to assisting with any future needs. Enjoy your new car!

May 29, 2025

Nellie Gonzales was extremely helpful. In fact, she sent me two videos that were incredibly detailed on how to use all of the complicated electronics in my new Lexus. Without that, it woul More

by MAIL6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Westside Lexus responded

We're delighted to hear that Nellie went above and beyond to assist you with your new Lexus at Westside Lexus! It's great knowing the videos made understanding the electronics easier for you. Enjoy every moment in your new ride!

May 29, 2025

From start to finish, the sales and financing team made the process as smooth as possible. More

by mschuch0819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

Thank you for your confidence in Westside Lexus, and for your business. We are grateful to have you as a customer!

May 29, 2025

Tim Gallagher was great at getting me into my new Lexus IS. It was my first Lexus and he was very attentive and patient with me answering any question I had to help me understand what I was doing. I thorou More

by rousseau077
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

We're delighted to hear that Tim made your first Lexus experience a smooth and enjoyable one at Westside Lexus! It's fantastic that you're already loving your new car. Thank you for choosing us, and happy driving!

May 28, 2025

The salesman was very nice and helpful. I will definitely buy my next car from Westside Lexus. More

by ajl2gpd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Westside Lexus responded

We are thrilled to hear that you had an excellent purchasing experience here at Westside Lexus. We look forward to assisting you again in the future!

May 28, 2025

The dealership caters to their customers. Shawn treated us as a priority and was extremely patient and very knowledgeable. More

by cknutson0507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Westside Lexus responded

Thank you for sharing your experience! We're delighted to hear that Shawn provided exceptional service and made you feel like a priority at Westside Lexus. We appreciate your feedback and look forward to serving you again in the future!

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