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Westside Lexus

Houston, TX

4.8
7,111 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,111 reviews

May 09, 2025

On the whole was happy with the experience. I got sold some expensive insurance on tires and front window, which prices were reduced as soon as I showed some concern on the high pricing, More

by t.nishigaki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Westside Lexus responded

We're glad to hear you were overall happy with your experience at Westside Lexus. We appreciate your feedback and are always here to address any concerns or questions you may have in the future!

May 09, 2025

I, a 75 year old woman knowing not much about car maintenance, feel soooo fortunate to have Daniel Kang as my consultant. He is not only very detailed, knowledgeable but also responsive and compassi More

by Shu F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Westside Lexus responded

It's wonderful to hear that Daniel provided such detailed and compassionate service at Westside Lexus. We're delighted he could assist you with your car maintenance needs, and we look forward to continuing this great relationship!

May 06, 2025

Daniel is the best. Alway ready for my arrival. Keeps me updated on my service. Has assisted me when I have needed special attention. More

by Galveston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Westside Lexus responded

We're delighted to hear that Daniel continues to provide you with exceptional service at Westside Lexus. Keeping our customers informed and well taken care of is what we strive for, so thank you for sharing your experience!

May 06, 2025

Very communicative. Explained the features of my new vehicle well. He took the time to show me everything and how to pair it with my phone. More

by ASHLAPHILL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Westside Lexus responded

Ashlaphill, we're delighted to hear that you had a great experience with our team at Westside Lexus. It's wonderful to know the features of your new vehicle were explained thoroughly. Enjoy your ride!

May 06, 2025

I recently had a fantastic experience purchasing a car from Nellie Gonzalez at West Side Lexus. From the moment I walked in, she was welcoming, knowledgeable, and attentive to my needs. She took the time More

by ERODRIGUEZ110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Westside Lexus responded

Thank you for sharing your wonderful experience with Nellie at Westside Lexus! We're delighted to hear that her knowledge and attentiveness made the car-buying process smooth and enjoyable. We appreciate your recommendation, and we're thrilled you found the perfect vehicle with us!

May 05, 2025

Lurie was great to work with, and west side Lexus was fair and professional. Good experience More

by JJReckless
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Westside Lexus responded

Thank you for this 5-star review of Westside Lexus! We will pass along your appreciation to Lurie. Take care!

May 05, 2025

Talk to Doug over in the pre owned side if you're not in the market for a new vehicle. He's very knowledgeable and super easy to work with. I drove off the lot in under 3 hours with a great used car in my n More

by BigRedMachine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that Doug and our finance team made the process smooth and efficient. Enjoy your new-to-you ride, and feel free to reach out if you need anything else!

May 04, 2025

Everything was great! Mr Middleton was thorough about everything and there with us through the whole way! More

by devinloncac409
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Westside Lexus responded

We're so glad our team provided thorough assistance during your visit to Westside Lexus! Thank you for sharing this positive feedback!

May 04, 2025

Jessica was professional and good in the beginning. We chose to reserve a car, but when we came back for pickup our experience with her and the dealership drastically changed. They valued our trade More

by Kc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jessica Wynne
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Westside Lexus responded

Thank you for sharing your experience. It's disappointing to hear about the trade-in valuation issues, and I apologize for any frustration this caused. We strive to offer fair assessments and would like the opportunity to address this matter further with you directly. Please feel free to reach out at your convenience so we can work towards a resolution together. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 04, 2025

Took forever to get tinting and make ready completed. Also, technology overview was rushed and he stated that he would send us a YOUtube video, but he never did. More

by abyrdtx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Westside Lexus responded

Thank you for sharing your feedback with us. We apologize for the delay in completing the tinting and make-ready process at Westside Lexus, as well as any oversight regarding the technology overview video. Your comments are valuable to us, and we'll work on improving these areas to enhance our service experience.

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