Westside Lexus - Service Center

Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More

Excellent service! The dealership is impressively clean and I have always been greeted with a friendly face! The dealership is impressively clean and I have always been greeted with a friendly face! More

I was referred to Sterling Sine by Asa Hunt. Sterling went above and beyond to search and find what I was looking for. He got me in and out in just about 30 minutes. Sterling went above and beyond to search and find what I was looking for. He got me in and out in just about 30 minutes. More

Best dealership I’ve ever used. Honest, professional and friendly. I refer all my friends to Westside Lexus when they are searching for a new vehicle. Honest, professional and friendly. I refer all my friends to Westside Lexus when they are searching for a new vehicle. More

Picked up my license plate excellent customer service. Drove up through service quick and convenient. Drove up through service quick and convenient. More

Always the best service at WestsidelexusEverything was done just like I asked the loaner car and then when I got my car it was all cleaned up like brand new which it is done just like I asked the loaner car and then when I got my car it was all cleaned up like brand new which it is More

Chase Clements facilitated the installation of window tint on my new 2022 NX350. Beautiful job on our beautiful new car!! Car was spotlessly detailed when we picked it up! Happy, happy customer! tint on my new 2022 NX350. Beautiful job on our beautiful new car!! Car was spotlessly detailed when we picked it up! Happy, happy customer! More

Not organized. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. More

Excellent service. Lauren Thomas was superb. I would return just because of her. Prompt, attentive and vey clear about options. Lauren Thomas was superb. I would return just because of her. Prompt, attentive and vey clear about options. More

Assistance was print. Waiting area was beautiful and quiet. Car was returned complete and washed. Work was done in a timely manner. Waiting area was beautiful and quiet. Car was returned complete and washed. Work was done in a timely manner. More