Westside Lexus - Service Center

Worst dealership possible. I leased a car 3 years ago and within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on that lasted 3 weeks . 2 months later I paid $290 for new clips at my car service place-Firestone. They again seperated from the bumper. Spoke to manager James bureaux and service manager Lurch and both said tough- my fault. They leased me a lemon that I eventually bought and were the worst people I have ever dealt with. They should all be fired and you owe me $1800 More

I worked with Chase in Service Dept. He is personable, professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almo professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almost as soon as we drove away the Maintenance message came on. The 20,000 service should have been done already before the sale! and paid by Lexus. More

The service was great . My car had to stay in the shop 2 weeks mainly due to the extreme cold in Houston . I had a great loaner car . Mechanic Don was great, kept me informed and did a great job ! weeks mainly due to the extreme cold in Houston . I had a great loaner car . Mechanic Don was great, kept me informed and did a great job ! More

Laura Brown has a professional and hospitable demeanor. she responds quickly and efficiently. I very much enjoy the pick-up and delivery service but wish you would employ more drivers to free up appointmen she responds quickly and efficiently. I very much enjoy the pick-up and delivery service but wish you would employ more drivers to free up appointment slots. More

Andrew is a great service advisor. Gary and Gonzo made it easy to make the transition from lease to ownership. Time for Lexus to update the line!! it easy to make the transition from lease to ownership. Time for Lexus to update the line!! More

Everyone was courteous and friendlyThe dealership was Everyone was courteous and friendly The dealership was very clean and nice Jacob Hershman my service rep was excellent Took care of everything pro Everyone was courteous and friendly The dealership was very clean and nice Jacob Hershman my service rep was excellent Took care of everything promptly He’s very knowledgeable and helpful More

Very please with the service, nice advisor, car well taking care except receptionist did not notify advisor so I end up wait for over 30 minutes and find advisor by myself. taking care except receptionist did not notify advisor so I end up wait for over 30 minutes and find advisor by myself. More

Always a good experience with service dept. They are conscientious and professional. Pam is great. Merrell was very helpful with used car purchase. JT was great with processing everything. All 3 were conscientious and professional. Pam is great. Merrell was very helpful with used car purchase. JT was great with processing everything. All 3 were awesome. More

I've owned different luxury cars and been to different luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't exp luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't explain what it was repaired but said car was okay after the repair. When it required a second attention, he took the key and drove back to the shop without saying anything. The experience could've been a lot better. Westside Lexus should learn from other dealership like Sewell in terms of what excellent customer service really means. More

Service Dept is top notch. Been coming here for years. Kathleen was extremely helpful and accommodating. WS Lexus should be proud to have her! Great job! Kathleen was extremely helpful and accommodating. WS Lexus should be proud to have her! Great job! More