Westside Lexus - Service Center

Frown upside down. I took my 2008 Lexus LS600hL in for a service and check engine light. Yup, worst case scenario. I decided to try to cut my losses. Westside gave me a I took my 2008 Lexus LS600hL in for a service and check engine light. Yup, worst case scenario. I decided to try to cut my losses. Westside gave me a fair price on my trade in despite the issues. I then started to work with the sales team to try to find a vehicle. At this point I was very discouraged and not looking forward to having to buy a car. I started working with Mike Gonzales and he alone made the day worthwhile. Mike spent all day with my wife and I trying to find the best vehicle for us. He was extremely accommodating and we ended up getting into a brand new lease vehicle. Mike was a star and I hope to be a repeat customer of Mike’s and Westside Lexus. Kevin in finance also did a wonderful job and he helped me make decisions I rely on my wife for, so thanks Kevin. Tough shoes to fill! Thank you! I love the new ride! More

Great service by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without paying any extra. Awesome! More

great service and positive response to all requests Andrew always addresses all needs and concerns in a positive manner and exemplifies the type of service i expect at Lexus, Excellent service and commu Andrew always addresses all needs and concerns in a positive manner and exemplifies the type of service i expect at Lexus, Excellent service and communication skills. More

Customer service Brought my vehicle in to drop off and get worked on, due to someone hitting vehicle while parked. Spoke with Jason, provided him all the other person' Brought my vehicle in to drop off and get worked on, due to someone hitting vehicle while parked. Spoke with Jason, provided him all the other person's insurance info, etc. Told me that the person's insurance used a 3rd party adjuster, and that it would take "much longer than average to get into contact with them for repair costs." He then advised me to use my insurance and have them charge the other persons. When I told him my insurance he told me "they are hard to get a hold of" By this point I realized this person was basically telling me to "get lost" and that he didn't want to deal with getting a hold of the other person's insurance for the repairs on my vehicle. I am very upset this happened during my first visit, I will never bring my vehicle back to this dealer for any sort of work, nor will I ever recommend it. More

Fantastic Experience! I can't express enough how pleased I am with Westside Lexus service department. They provide a level of focus on customer service which is rare in to I can't express enough how pleased I am with Westside Lexus service department. They provide a level of focus on customer service which is rare in today's world - and my latest experience there essentially guarantees that when it's time to buy a new car, my first stop will be Westside Lexus and it will be very difficult for me to be convinced to buy anything other than a Lexus ever again. Well done Westside Lexus! More

Josh is a professional service advisor. Josh is full of car mechanical and performance experience. He treats this client in a friendly manner with clear explanations on the required cost and Josh is full of car mechanical and performance experience. He treats this client in a friendly manner with clear explanations on the required cost and work hours. He has always completed his job within his estimated time frame. More

My Openion of last few visits. New facility was fantastic except that it lacks the waiting area for the customers waiting to see their sales advisors: Also there was no good refresh New facility was fantastic except that it lacks the waiting area for the customers waiting to see their sales advisors: Also there was no good refreshments for customers. More

Tire issue I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignme I purchased my Michelin tires from Discount Tires. Car pulled to the right and Discount doesn’t do alignments. Went to Michelin 3 times for an alignment still same problem. Finally took it to Lexus and Jacob and the tire specialists figured out I had “directional” tires and Discount put it on the wrong way. Jacob was very polite and kept me updated as I waited for it to get fixed. Kudos for them to take the time to get it right. More

sales are so honest and knowledgeable Christian Davidson is so wonderful , knowledgeable, considerate , warm hearted , never give up and honest, if not him, I would not lease the car in th Christian Davidson is so wonderful , knowledgeable, considerate , warm hearted , never give up and honest, if not him, I would not lease the car in this store , : More