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White Bear Acura Subaru
Vadnais Heights, MN
7,079 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,079 reviews
June 26, 2020
Friendly Staff and Excellent Service I brought my vehicle in to be serviced to add the window guards that I purchased when I bought my . new Crosstrek. The installation was perfect and c I brought my vehicle in to be serviced to add the window guards that I purchased when I bought my . new Crosstrek. The installation was perfect and completed earlier than estimated. More
by VICKCOOK
Verified CustomerEmployees Worked With
Nicole Love, Matt Hanson
June 26, 2020
I had a recall on my Forrester Subaru, made an appointment at 10 o’clock on a Wednesday morning. Dropped my car off and they gave me a loaner car told me that my car would be done in two hours. Af appointment at 10 o’clock on a Wednesday morning. Dropped my car off and they gave me a loaner car told me that my car would be done in two hours. After two hours my car wasn’t even looked at.Very disappointed. I will be getting all my futures services done somewhere else. More
by KELLYRGARBE
Employees Worked With
June 26, 2020
My Forester I think this shop does a really great job with my car. I had taken it to a local guy who I've used for years and found oil all over my garage floor a I think this shop does a really great job with my car. I had taken it to a local guy who I've used for years and found oil all over my garage floor and mopped it up several times before thinking I had a terrible oil leak. When I took it to my service center they knew immediately that the shop had used inferior parts that weren't Subaru. I won't take my car anyplace else. One thing that did bother me was that at the time no one was wearing masks and there was no physical distancing between staff and customers. Since I'm older it was a concern for me. More
by cathyoconnell50
Employees Worked With
I don't know the employees who helped me , it was quite a while ago
June 26, 2020
Doug was very helpful guiding and explaining the process of diagnosing my Forester's problem. He had a loaner car ready for me to get back to my office as soon as I booked my car in. He kept me informed on of diagnosing my Forester's problem. He had a loaner car ready for me to get back to my office as soon as I booked my car in. He kept me informed on what the tech had found, what that meant and my options. He called me as promised xxx soon as my cat was ready for pick up.. He provided first class 5 star service all the way! More
by tmkoso
Employees Worked With
Doug Hanson
June 26, 2020
Covid-19 Brings out the Best When my vehicle needed maintenance, White Bear Acura Subaru really came through. They drove to my house, picked up my Subaru Legacy, drove it to the s When my vehicle needed maintenance, White Bear Acura Subaru really came through. They drove to my house, picked up my Subaru Legacy, drove it to the shop, did the work, and then returned it to me. I was able to continue working at home with literally zero disruption to me. Love this kind of service in an era where many companies think good service is whatever is best for them, customer be dammed. (Think about the hours most companies now put on you just to reach customer service). More
by klbolduan
Employees Worked With
I'm sorry, I don't know who serviced my vehicle.
June 26, 2020
Recent purchase of a 2020 Subaru Forester My husband and I worked with Seth Vander Loop on the recent purchase of our new 2020 Subaru Forester. Seth's knowledge, professionalism and pleasant My husband and I worked with Seth Vander Loop on the recent purchase of our new 2020 Subaru Forester. Seth's knowledge, professionalism and pleasant manner made our buying experience very enjoyable. Seth was patient and respectfully answered all of our questions. He went the extra mile to get just the exact vehicle we were looking for. I would not hesitate to recommend him to a friend interested in buying a new vehicle. He was exceptional! More
by sgthom1
Employees Worked With
June 26, 2020
Great Experience in New Car Shopping Purchased a 2020 Forester thru the CostCo Auto buying program and was very much satisfied with the experience at White Bear Subaru. Personnel was ver Purchased a 2020 Forester thru the CostCo Auto buying program and was very much satisfied with the experience at White Bear Subaru. Personnel was very pleasant and showed willingness in explaining many details of the vehicle and in the purchase. More
by BPatch1
June 26, 2020
Easy purchase experience I had a good experience working through an online (email) buying experience with this dealership. They were responsive and willing to work over email I had a good experience working through an online (email) buying experience with this dealership. They were responsive and willing to work over email to negotiate. More
by kaitlin.j.holm
Employees Worked With
June 25, 2020
Excellent service. Fast, courteous, easy to follow procedures related to the COVID precautions. I was especially pleased when the dealer did not charge me for AC service: my car's warranty has expired procedures related to the COVID precautions. I was especially pleased when the dealer did not charge me for AC service: my car's warranty has expired just recently, and the service manager was kind enough to offer this service as a complement of the dealership. More
by Alexandre
June 25, 2020
Sold a Lemon! Purchased 2016 Subaru Legacy with "Minor" body damage 1.75 years ago from this dealership. Less than 24 hours front bumper popped off and needed a ne Purchased 2016 Subaru Legacy with "Minor" body damage 1.75 years ago from this dealership. Less than 24 hours front bumper popped off and needed a new battery. The dealership "fixed" the bumper and less than a year later it randomly popped off again. Then 2 tired blew out and had to replace all four tires since it is AWD. Then less than a year later the bumper randomly popped off again. They had my care over a week, and promised to fix it plus the actual body damage that they told me about! They NEVER fixed the other body damage but promised they "fixed" the bumper. I wasn't mad about not having the other body damaged fixed because they discounted the car for the dents on the other side of the car opposite of the bumper. Then a month after they fixed the bumper it is coming apart! Then my window won't roll up when I want it to, sometimes takes 10 mins to get it to stay rolled up, and the key wouldn't come out of the ignition! I stopped rolling down my window because I never knew when it was going to act up. I brought the car into the service department for the ignition issue which they charged me to have fixed!!! Also letting me know my cars alignment is off, I need new brakes, and brakes need to be flushed!!! This car has only 66,000 miles on it!!!!!! I bought it with about 30k+ on it!!! I have owned 8 Chevy's and NEVER had any issues with them. This is my FIRST AND LAST Subaru!!! I have sent multiple emails to customer service with no response! HORRIBLE COMPANY!!! DON"T BUY ANYTHING USED FROM THEM!!!! More
by mkay98
