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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,922 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,922 Reviews of White Bear Acura Subaru - Service Center
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June 02, 2021
We were told we needed to immediately set up a 'diagnostic' appointment after we were told there was a suspicion of an oil leak during a routine maintenance. We did so - involving taking unpaid ti 'diagnostic' appointment after we were told there was a suspicion of an oil leak during a routine maintenance. We did so - involving taking unpaid time off of work - only to arrive and be told that we, in fact, do not need to take any action and should just 'be on the look out for leaks.' This was an enormous waste of our time (and money) and added a layer of uncertainty to what was otherwise a lovely trip we were planning to take involving a long drive. Not a fun thing to worry about while you're on vacation. I don't believe any one person was necessarily 'at fault' here - but seems more like a procedural issue that might need to be addressed. If one set of techs think something is an issue (clearly subjective) - its a pretty frustrating thing as a customer to go to these lengths only to be told by another set of techs not to worry about it. More
by J
Verified CustomerEmployees Worked With
I do not know the names of the individuals
Helpful May 31, 2021
Best service ever ! Love these guys! Always kind, explain the service, and timely. I appreciate them! I’ve gone there for years with my Acura ! Thank you! the service, and timely. I appreciate them! I’ve gone there for years with my Acura ! Thank you! More
by STACEY.BRASCHLER
Employees Worked With
Other Employees :
Nicole Love, Peng Lee, Doug Hanson, Jake Buckles, Jesse Wood
May 30, 2021
I came in for repair and this is the third time I have been contacted for a response. I have responded with I was happy with my repairs. been contacted for a response. I have responded with I was happy with my repairs. More
by kkn1slt
Employees Worked With
May 30, 2021
Quick and painless. The service professionals were polite and efficient, and the waiting area was clean and comfortable. I definitely will continue to bring my Subaru back to this location for its se polite and efficient, and the waiting area was clean and comfortable. I definitely will continue to bring my Subaru back to this location for its service. More
by PDIETZSCH
Employees Worked With
May 29, 2021
White Bear Acura has consistently been reliable, trustworthy and offers great service. I have been bringing cars there for years and will continue to do so. trustworthy and offers great service. I have been bringing cars there for years and will continue to do so. More
by seversonk
May 27, 2021
Very good service, hassle-free, and friendly. Great place to go for your vehicle check-up and tune-up. Wouldn't hesitate to go back and to use their services again. to go for your vehicle check-up and tune-up. Wouldn't hesitate to go back and to use their services again. More
by BZ
Employees Worked With
Other Employees :
Nicole Love, Peng Lee, Doug Hanson, Jake Buckles, Jesse Wood
May 27, 2021
Service department personnel are friendly and explained the problem and the repairs made to the car. This was the second time that the car was in for the same problem. Hopefully the problem will not occu the problem and the repairs made to the car. This was the second time that the car was in for the same problem. Hopefully the problem will not occur in the future. More
by MKFJJFHOME
Employees Worked With
May 27, 2021
Did not clean and wash car as you advertised with service. And and and and and and and and and 25 word minimum is stupid service. And and and and and and and and and 25 word minimum is stupid More
by BTKLEIN
Employees Worked With
May 25, 2021
I brought my 2018 Crosstrek in for the latest WRE-21 Ignition Coil recall. Very happy to get it fixed so quickly before I started a 2000 plus road trip the next day. Did not want to worry about having a Ignition Coil recall. Very happy to get it fixed so quickly before I started a 2000 plus road trip the next day. Did not want to worry about having any problems. Thanks for the great service. More
by ritaelkerton
Employees Worked With
