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White's Toyota of Lima

Lima, OH

4.6
2,466 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,466 reviews

May 22, 2014

Always Excellent From the sale of my vehicle to service 7 years and 170,000 miles later the customer service and customer experience has always been excellent. I cont More

by Jerider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 04, 2014 -

White's Toyota of Lima responded

Thanks for recommending us, Joann! We love the fact that we've been able to take care of your automotive needs for so many years and miles, and look forward to doing it for many more! Thanks again!

May 16, 2014

GO SEE THE GREEK Tom was awesome to work with. I purchased my new 4Runner from him. He was extremely knowledgable and friendly. Made the car buying process easy. I wil More

by AJACKSON30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2014 -

White's Toyota of Lima responded

Hey AJACKSON30, Thanks for saying so many nice things about Tom. I know he works very hard to ensure that the sales process is as friendly and painless as possible for his customers, just as all of us here at the dealership do. When you hear "A better experience" in our ads, this is precisely what we're talking about. Tom, as well as everyone else at Allan Nott, look forward to seeing you again for your next purchase! Thanks again!!!

May 08, 2014

105,000 mile service Service reps were friendly and ready for me at the time for the appointment. Service was done promptly and in the time estimated. James Bode More

by jamesbode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Bode
May 15, 2014 -

White's Toyota of Lima responded

Here at the dealership, we preach "Urgency" as one of our core values. It is good to see our service department being recognized for practicing that value to it's full extent. We are happy that you were satisfied with our service, and look forward to seeing you again in the future! Thanks!

May 07, 2014

New CRV We love the new car. We were surprised that our other CRV was needed, so it turned out well. Got a nicer, newer car. Love the CRVs!! More

by kkgrmr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 15, 2014 -

White's Toyota of Lima responded

We're thrilled Josh could help you get a newer, nicer vehicle! What a great ride the CR-V is, right? We're happy when our customer is happy. Thank you for the nice review!!!

May 05, 2014

Prius brake job Work was completed on schedule, no problems with quality. Price was reasonable for work performed. First rate service facility with comfortable custo More

by BRampe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2014 -

White's Toyota of Lima responded

Please do recommend us! We surely appreciate it! And hopefully you are enjoying driving your Prius as much as I enjoy driving mine. Thanks, BRampe!

May 05, 2014

Amber, the Outstanding Sales Consultant!!! Amber was so Superb! Her initial smile and greeting was so warm and pleasant, immediately putting us at ease. Amber explained the features of the More

by bobschumm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Crumrine
May 15, 2014 -

White's Toyota of Lima responded

Hi bobschumm, Thanks for saying so many great things about Amber! We preach to our sales consultants to be thorough, clear, and friendly. Please do recommend Amber to your friends. We look forward to serving all of your vehicle needs for years to come. Thanks again!

May 02, 2014

New Vehicle Purchase Great experience and Allan Nott! Matt Ricker made everything quick and easy to purchase a new vehicle (Honda Odyssey). We look forward to the su More

by MGerd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob White Sr., Jason Miller
May 09, 2014 -

White's Toyota of Lima responded

Hi MGerd1!, Providing a better experience is part of our dealer-wide commitment, and we are thrilled to see that our customers have been noticing. We are very happy that everything was easy and satisfying in your experience, and that our employees are performing up to their commitment to you. Thanks again, and we look forward to seeing you again for years to come!

May 02, 2014

New Auto Purcahase. Purchase of new Honda vehicle was handled in a professional manner. All questions were handled in complete detail. I felt that I was appreciated as a More

by james1080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Kowalski
May 09, 2014 -

White's Toyota of Lima responded

And we appreciate our long term relationship with you, james1080! with "Attention to Detail" being one of our core values here at Allan Nott, we live on paying attention to getting the little things done right the first time, while striving to become brilliant in the basics. You are appreciated, and will continue to be for many years to come. Thanks!!!

April 30, 2014

Thank you for your service I never have any problems when I go to the dealership. Great bunch of people. Friendly, nice. However, it is bit expensive for replacement parts. More

by LJScott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 09, 2014 -

White's Toyota of Lima responded

Thank you very much for your kind words! I am very sorry our pricing was not up to your satisfaction. I can assure you that you were given the best available option at the best price we could give you. The next time you stop in, we will be sure to work with you directly to help make sure you get the best possible available pricing. We thank you very much for your business, and look forward to seeing you again in the future! Thanks LJScott!!!

April 28, 2014

New Car Purchase Amber Crumrine graciously hosted several test drives with me and asked a lot of questions to get me to focus on one certain model of Honda as I was un More

by crreynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amber Crumrine, Bob White Sr.
Apr 28, 2014 -

White's Toyota of Lima responded

How convenient that the red Civic ended up being your car! It's crazy how that works sometimes, huh? We are glad that Amber was able to help you throughout the entire process, and that it all went smoothly. Thanks for being part of the Allan Nott family, and enjoy your new car!

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