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Whitten Brothers Of Ashland
Ashland, VA
453 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 453 reviews
January 02, 2022
We drove 140miles one way to look at a 2016 ford f150 4x4 they had at the Ashland store and was greeted with kindness from salesman Steve Reeder he was very nice fellow very knowledgeable and treated us like they had at the Ashland store and was greeted with kindness from salesman Steve Reeder he was very nice fellow very knowledgeable and treated us like hometown customer also Matt Parrish the finance manager was very helpful with getting us financed with very good interest rate I would buy again from them!! Thanks for your help on this purchase Ollie and Patsy Harris More
by ollieandpatsy
Employees Worked With
Helpful November 16, 2021
The entire test drive, negotiation and finance process was very smooth. Cathy was not at all pushy and move at my pace by providing the information I needed to make a decision. Love my truck and will tell was very smooth. Cathy was not at all pushy and move at my pace by providing the information I needed to make a decision. Love my truck and will tell others about this location More
by falco238
October 22, 2021
The absolute best dealership I’ve ever dealt with on buying a vehicle, so helpful and very prompt and professional! Thanks again Whitten Ashland for my new Dodge Ram! buying a vehicle, so helpful and very prompt and professional! Thanks again Whitten Ashland for my new Dodge Ram! More
by matahorne1
Employees Worked With
September 10, 2021
This is the 3rd vehicle we have bought from Whitten Brothers and Cathy. We would not go anywhere else. We have never been treated better at the dealership. Brothers and Cathy. We would not go anywhere else. We have never been treated better at the dealership. More
by cjjones4588
Employees Worked With
Other Employees :
Zack Cochran
May 31, 2021
My experience was a good one, Cathy is a naturally nice and friendly person. She put me at ease and made the whole thing a walk in the park. and friendly person. She put me at ease and made the whole thing a walk in the park. More
by rvhunter
Employees Worked With
May 04, 2021
My experience was swift and my sales rep. Cathy was awesome!!! She explained everything and was extremely knowledgeable and most importantly...PATIENT! Cathy you rock! awesome!!! She explained everything and was extremely knowledgeable and most importantly...PATIENT! Cathy you rock! More
by mnesmith1965
Employees Worked With
April 26, 2021
Very fast and informative service. They had my deal written and ready within 2 hours and I was out of there. Couldn't ask for a better car buying experience. written and ready within 2 hours and I was out of there. Couldn't ask for a better car buying experience. More
by arahatt
Employees Worked With
Brandy Balassi
April 02, 2021
I had a great experience at Whitten Brothers buying a Jeep for my daughter who is going to college in the fall. Cathy was great! I would highly recommend Whitten Brothers! Jeep for my daughter who is going to college in the fall. Cathy was great! I would highly recommend Whitten Brothers! More
by Mark
Employees Worked With
March 02, 2021
By far one of the best experiences I've ever had purchasing a vehicle. Cathy was very professional and helpful. Once I arrived at the dealership, Charlie had the paperwork ready and I was out in a v purchasing a vehicle. Cathy was very professional and helpful. Once I arrived at the dealership, Charlie had the paperwork ready and I was out in a very timely manner. I would highly recommend Whitten Brothers. More
by GW
Employees Worked With
Charlie Browne
January 10, 2021
I was visiting from out of when my vehicle broke down. It was a Saturday, I called the dealership told them my problem. They were super helpful. Drive axle was broken, warranty thank goodness, parts were ord was a Saturday, I called the dealership told them my problem. They were super helpful. Drive axle was broken, warranty thank goodness, parts were order the following Monday. When part got to them, my vehicle was fix and I was on my way. Paul and everyone I spoke with were great. Here I was from out of state and they made feel like I was a neighbor and right at home. Thank you Paul. More
by cslagoon
Employees Worked With
Paul Wood
